Estée Lauder Companies Group President Jane Hertzmark Hudis, who pulls the strings behind many beloved beauty brands, talks about what makes a brand worth acquiring, customer service in 2020, the power of online reviews, her top career advice, and more. Before that, Jenn and guest co-host Gwen Flamberg, the executive editor of beauty & style at Us Weekly, discuss industry headlines (Dyson's new hair tool, scary news about the state of dermatology in the U.S., how Sephora supports women-led businesses, and asbestos in cosmetics); Gwen shares important info about illness-related hair loss; and the duo answer a listener question: When it comes to anti-aging products, where do you even start?

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