Nordstrom has had the great pleasure of participating in an organization called IGDS: The Intercontinental Group of Department Stores, which connects some of the biggest retailers across the globe to learn and grow from each other. Along the way, we’ve gained a lot of great relationships, one of which we’re excited to feature on the show today. Scott Fyfe is the current CEO of iconic Australian department store David Jones. Since joining the company in 2020, he has helped resuscitate this historic brand back from near extinction. Scott talks about some of the strategic moves he’s initiated and talented teams he’s assembled to put David Jones back on the road to profitability. It’s a great conversation that any struggling retailer can learn from and one of the reasons why the IGDS is so valuable—to share ideas and learn from some of the greatest businesses in the world.

After that, you’ll hear my conversation with loyal Nordstrom customer Lili Tomovich, who shares her experience sheepishly returning a pair of well-worn athletic shoes.

Thanks for tuning in to episode 53. We hope you enjoy it!

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