In this episode, Jay sits down with two veteran trainers who’ve been inside over 1,800 practices. They’ve seen the difference between teams that perform and teams that just show up. They unpack the real reasons your team isn’t hitting the mark — from lack of clarity to weak leadership — and how to fix it without hiring new people. You’ll hear what actually works to activate potential, drive referrals, and create a team that’s fully bought in. If you’ve ever thought “I just need better people” — this is your wake-up call. 

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