What if the money problem in your practice isn't production, but what's happening after the patient leaves the chair?

Many dental practices are busy and producing well, yet cash flow still feels tighter than it should. In this episode, Nina Lewis, VP of Revenue Cycle Management at SupportDDS, shares what she sees every day working with dental practices that believe they are collecting properly, only to discover hidden gaps behind the scenes. We talk about why AR totals can be misleading, why over-90 claims reveal where systems are failing, and a real story where internal EFT changes created major payment delays for a dental practice. It's a conversation that helps owners see where revenue can get stuck, and why noticing it sooner can make a meaningful difference.

SupportDDS provides dental RCM-certified virtual team members who support billing, insurance verification, AR follow-up, and workflow optimization. Their team helps practices uncover gaps, reduce delays, and strengthen collections with consistency and clarity.

If you are a current DEO member and a client of SupportDDS, you are eligible for a FREE Revenue Cycle Management Assessment valued at $1,800.

📅 Speak directly with Nina Lewis and reserve your session:

👉 https://calendly.com/nina-supportdds

💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

What if the reason your practice isn't growing has nothing to do with your dentistry?

In this episode, Dr. Kalpesh Patel shares the uncomfortable truth most dentist-owners learn the hard way: great clinical skill doesn't equal a scalable business. He walks through going from a single practice to multiple locations, the personal sacrifices nobody talks about, why leadership is the real constraint, and how shifting from "doctor" to "developer of people" changed everything. This is a raw conversation about growth, humility, systems, and what it really takes to build something that lasts.

Ready to join DEO members who have already solved the challenges you are facing today?

✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

What if the revenue you think you're collecting is actually slipping through cracks you don't even know exist?

In this episode, Racheal Grant, VP of Dental Sales at Medusind, explains how gaps in insurance verification, claim submission, and AR end up quietly draining practices. One missed step becomes a growing problem and as you scale, those problems multiply. Racheal shares why verification is the real tipping point, how AI and human expertise work together to protect your cash flow, and what leaders can do when their teams are stretched thin. If you've been sensing money is leaking somewhere...this episode shows exactly where to look.

Want to connect with Racheal and explore Medusind's revenue cycle management solutions?

👉 Visit https://www.medusind.com/dental-rcm-solutions

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

What if the real reason you feel behind on taxes and cash flow is because you're still 'flying blind' financially? In this episode, Duckett Ladd's, Jared Duckett and Caleb Gussner, reveal why every dental practice owner needs a true financial playbook to make smarter decisions and avoid costly surprises. They break down the dangers of managing from your bank balance, how year-end tax strategies really work, and why understanding your financial statements is the first step toward more clarity...more profit...and more control.

👇Connect with Duckett Ladd

Website: https://duckettladd.com/

YouTube: https://www.youtube.com/@duckettladd8797

Facebook: https://www.facebook.com/DuckettLadd

LinkedIn: https://www.linkedin.com/company/duckett-ladd-llp/

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

Ever look around your practice and think, "How am I supposed to lead this team when I'm still figuring things out myself?"

In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental organization. Tyler shares the moments most owners hide. The tough partnership decisions, the people challenges, the chaos of growth, and the clarity that comes when you stop pretending to know it all and surround yourself with the right leaders who have walked the same path.

Ready to join DEO members who have already solved the challenges you are facing today?

✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop?

In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates collapse in seconds, and how practices using Fiona are adding 50 plus new patients a month by removing hidden friction and giving patients what they actually want. It is simple, uncomfortable, and exactly what growth minded owners need to hear.

🎁 Special Offer for Listeners

If you sign up for Flossy, your onboarding and set up fees are waived when you mention this podcast.

👇 Connect with Flossy

🌐 www.flossy.com

🔗 www.linkedin.com/company/flossy

👇 Connect with Miles Beckett

🐦 www.x.com/mbeckett

🔗 www.linkedin.com/in/miles-beckett

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

Does AI actually make your practice easier to run...or just give you one more thing to figure out?

That's the question every dental practice owner is wrestling with right now. In this episode, host Kendall Hussain talks with Mike Huffaker, Chief Revenue Officer at Planet DDS, about separating hype from reality when it comes to AI in dentistry. Mike shares how Planet DDS grew from $10M to $100M in recurring revenue by helping thousands of practices simplify operations, strengthen profitability, and keep people (not technology) at the center of care. You'll hear real examples of how AI is changing scheduling, billing, and patient experience...and how to make it work for your team instead of overwhelming them.

📘Download Planet DDS's AI Operating Model ebook to see how AI is reshaping dentistry and where to start in your own practice👉 https://bit.ly/49Lb0M2

Connect with Planet DDS: https://www.planetdds.com

Connect with Mike Huffaker on LinkedIn: https://www.linkedin.com/in/huffaker/

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

What happens when your success starts to cost you your freedom

In this episode, Emmet Scott talks with Dr. Geith Kallas, Founder and Owner of Smile Makers Dental Center, about the hidden cost of growth and how he turned burnout into breakthrough. Dr. Kallas shares how he went from running himself ragged across multiple locations to building systems, empowering leaders, and creating consistent clinical excellence through AI and smarter processes, proving that leadership growth always starts with personal change.

🎯 Ready to lead your team and grow your practice without burnout?

Join DEO member Dr. Geith Kallas and hundreds of other growth-minded dental owners. Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

What if you could grow your dental practice without ever compromising patient experience?

In this episode, host Jordin McEntire talks with Dr. Rania Saleh, DDS, MSD, Founder and CEO of Oryx Dental Software. Dr. Rania shares how her journey as a practicing dentist revealed the gaps in patient care, communication, and team efficiency that inspired her to build Oryx — a cloud-based dental software designed by dentists, for dentists. She opens up about the challenges of leading innovation in an industry resistant to change, how Oryx helps teams shift from reactive to proactive dentistry, and why staying close to your patients and your purpose is the key to lasting growth.

📲 Connect with Oryx Dental Software:

Website: https://www.oryxdentalsoftware.com/

LinkedIn: https://www.linkedin.com/company/oryxdenta

Facebook: https://www.facebook.com/OryxDentalSoftware/

Twitter/X: https://x.com/oryxdental

Instagram: https://www.instagram.com/oryxdentalsoftware/

YouTube: https://www.youtube.com/channel/UCr3biGNxStQVqsc9ogZK6qg

👤 Connect with Dr. Rania Saleh:

LinkedIn: https://www.linkedin.com/in/rsaleh/

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

What if every unanswered phone call was money slipping through your fingers?

In this episode, host Kendall Hussein talks with Shea Davis, Director of Marketing and Sales/Accounts Receivable, and Kristy King, General Manager of Concierge Contact Center. Together, they reveal how missed calls quietly drain revenue, overwhelm front desks, and leave patients hanging. You'll hear what's really happening behind those "we're busy" moments and how outsourcing call support can free your team to focus on patient care while capturing every opportunity for growth.

🎧 If you're interested in working with Concierge Contact Center, make sure to mention this podcast when you reach out to receive free onboarding, a $200 value.

📞 Connect with Concierge Contact Center:

Website: https://conciergecontactcenter.com/

Facebook: https://www.facebook.com/ConciergeContactCenter

Instagram: https://www.instagram.com/conciergecontactcenter/

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/