In this episode, we dive into the pressing issue of the call conversion crisis in the dental industry with expert guest Traci Nervo, owner and CEO of Patient Flow Communications and Vice President of operations at VoiceStack.

Traci shares her extensive experience in call center operations and discusses the importance of effectively converting inbound calls into appointments, especially in the realm of full arch and surgical dentistry. With alarming statistics indicating that 27% to 43% of inbound calls are not converting, Tracy sheds light on the challenges practices face and offers actionable strategies to improve call handling and conversion rates.

Key topics include:

• The emotional aspects of patient calls 

• AI-driven platforms enhancing call center operations

• Essential KPIs to track for better call conversion

• Tips for creating a standardized call process

Whether you're managing a dental practice or looking to improve your call handling processes, this episode is packed with valuable insights to help you navigate the call conversion crisis.

Connect with Traci Nervo:

• https://patientflowcommunications.com/

• LinkedIn: https://www.linkedin.com/in/traci-nervo/

Explore VoiceStack:

• Book a Free Demo - https://voicestack.com/

Welcome to The Group Dentistry Now Show: The Voice of the DSO Industry!

Navigating the Complexities of Dental Insurance: A Guide for Emerging DSOs

We welcome Kyle Wallace, Managing Director, and Herb Ford, Vice President of Business Development, both from Risk Strategies. With over 35 years of combined experience in the insurance industry, Kyle and Herb share their insights on optimizing insurance coverage tailored specifically for DSOs & emerging dental groups.

In this episode, you'll learn about:

• The importance of having a comprehensive insurance program for DSOs and emerging dental groups.
• Common pitfalls and challenges faced by dental practices when managing their own insurance plans.
• The significance of working with a dental-specific insurance team and understanding the unique risks associated with the dental industry.
• Strategies for risk management beyond just insurance, including the importance of cybersecurity and employee practices liability insurance (EPLI).

To Learn More:

Read the article: Optimizing Insurance Coverage for Multi-Location Dental Practices - https://www.groupdentistrynow.com/dso-group-blog/insurance-coverage-dso/

Visit the Risk Strategies website for more information or to receive a consultation: https://www.risk-strategies.com/dental

Contact Information:

• Kyle Wallace: [email protected]
• Herb Ford: [email protected]
• Phone: 972-663-5190

If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

Donna Ramadan, VP of Revenue Cycle Management at Great Lakes Dental Partners & Ryan Merriman, Senior Enterprise Account Manager at Rectangle Health discuss:

• The impact of technology on patient collections & payer interactions
• Reducing AR from $8 million to $2 million
• The importance of compliance in healthcare
• Much More

To learn more about Rectangle Health you can visit https://www.rectanglehealth.com/ or visit the DSO Resource Guide - https://dso.pub/Rectangle

To learn more about Great Lakes Dental Partners visit - https://www.greatlakesdentalpartners.com/

The Growing Importance of Dental Membership Plans.

Jane Levy, Co-founder & CEO of Plan Forward & Myles McAllister, Chief Operations Officer of SGA Dental Partners share their insights on:

• Implementing, consolidating & optimizing plans
• Top metrics you should be tracking 
• Operational insights & strategies
• Much more

To learn more about Plan Forward visit https://www.planforward.io/ or to book a demo visit - https://www.planforward.io/book-a-demo/

You can also reach Jane Levy at [email protected]

To learn more about SGA Dental Partners visit https://sgadental.com/

Sam Schwager, Co-founder & CEO and David Khaydtov, Enterprise Account Executive of SuperDial sit down with GDN in New York City to discuss dental RCM and the future of AI. The SuperDial team share their thoughts on:

• The founding & development of SuperDial
• Merging AI with human expertise in RCM
• The future of dental RCM 
• Much more

To schedule a demo or to learn more about SuperDial's dental RCM AI solution visit https://www.superdial.com/

You can also reach out to David Khaydatov via email at [email protected] or on Linkedin at https://www.linkedin.com/in/david-khaydatov-857387b8/ 

Filling the Gaps: Leveraging AI to Optimize Dental Schedules and Patient Engagement.

Jeff Barsotti, CEO of MaxAssist returns to the show. Jeff discusses:

• The importance of empowering front desk staff with the right tools and support

• Market trends regarding patient scheduling and openings

• Upcoming integrations, including a partnership with Mango Voice for enhanced telephony solutions & the new MaxAi

To learn more about MaxAssist or schedule a demo visit - https://getmaxassist.com/

Watch the MaxAi video - https://dso.pub/MaxAi

Dean Prevost, CEO and Adam Pollack, Director of Business Development at Corus Orthodontists joins the GDN Show.

The two discuss:

• Corus Orthodontists unique doctor-owner model
• Growing organically
• Current trends in orthodontics
• Advice for orthodontists

For more information about Corus Orthodontists: Website: https://www.corusortho.com/ Email Adam Pollack: [email protected]

If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.

In this episode returning guest Gary Salman, CEO of Black Talon Security, and special guest Evelyn Lahiji, COO of Children's Dental FunZone discuss the current state of cybersecurity.

Join us as we learn more about Evelyn and Children's Dental FunZone and their partnership with Black Talon.

The duo discuss:

• The difference between IT and cybersecurity
• The importance of training & education
• Current real-world examples of cyber incidents
• Introduction to the EAGLEi dashboard for cybersecurity management

To learn more about Children's Dental FunZone you can visit https://www.childrensdentalfunzone.com/

You can contact Evelyn Lahiji at [email protected]

If you would like to learn more about Black Talon Security and how you can protect your dental group practice or DSO you can visit https://www.blacktalonsecurity.com/ or schedule a consult at https://www.blacktalonsecurity.com/demo-black-talon-security

In this episode, host Bill Neumann takes you on-site at the Dental City Warehouse in Green Bay, Wisconsin, where he explores the exciting advancements in supply chain modernization, robotics, and technology within the dental industry.

Join us as we interview a panel of supply chain experts, including:

• John Mathys - Co-owner of Dental City
• Joe Cavaretta - Founder of Cavaretta Consulting Group
• Stephanie Schoenrock - Senior Consultant at Cavaretta Consulting Group
• Brandon McCarty - CEO and Founder of Curemint
• Jordan Lorenz - VP of Sales and Marketing at Dental City

In this episode, you'll learn about:

• The importance of investing in technology and robotics for supply chain efficiency.
• How Dental City has modernized its operations to better serve customers and support employees.
• Key metrics and statistics that drive performance in the dental supply chain.
• The role of AI in enhancing operational efficiency and customer service.
• The evolving landscape of the dental industry, including market consolidation and the rise of DSOs.

To learn more visit https://dentalcity.com/

You can contact Jordan Lorenz at [email protected] or John Mathys at [email protected] 

To contact the other panelists, you can find their contact information here:

Joe Cavaretta at [email protected] or visit http://cavarettaconsultinggroup.com/

Stephanie Schoenrock at [email protected] 

Brandon McCarty at [email protected] 

Dr. Chris Salierno, Chief Dental Officer of Tend joins the show to discuss their unique dental care model that Tend is bringing to a hip town near you. 

Key discussion points include:

• The concept of hospitality in dentistry

• The importance of technology and strategic partnerships

• Growth plans & innovations on the horizon for Tend

• Much more

Thank you to Ivoclar for sponsoring this podcast with their partner, Tend. To learn more about Ivoclar visit - https://www.ivoclar.com/en_us

You can also email Sean Finn at [email protected] 

To learn more about Tend visit - https://www.hellotend.com/

Follow Tend on Instagram here - https://www.instagram.com/hello_tend/