In this episode, we’re headed down to the San Francisco Bay Area to visit a few of our stores for a series of “State of the Company” meetings. Every year, our executive leaders travel across the country to host these town hall–style meetings to connect with our people and share some of our progress from last year and goals for the future.

Additionally, each year, groups of Nordstrom stores compete to win the coveted President's Cup. This is an award given to the stores that drove the highest percentage increase in sales volume within their goal group.

For 2023, our teams at Hillsdale, Walnut Creek, Palo Alto, Corte Madera and Valley Fair brought home the win in their goal group (markets with 4+ Nordstrom stores). You’ll hear excerpts from my visit to three of those stores: Hillsdale, Walnut Creek and Palo Alto.

We’re excited to recognize and celebrate our 2023 President’s Cup award winners and share some of the conversations that we had around how to improve in 2024.

Thanks for tuning in to episode 59. We hope you enjoy it!

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