Most American shoppers may be unfamiliar with the name, but if you’ve spent any amount of time shopping cosmetics in Australia or New Zealand, there’s a pretty good chance that you’ve walked through the doors of one of MECCA’s 110 locations. Essentially disrupting the paradigm of how retailing was done in the beauty industry in the late '90s, Jo Horgan started from scratch with a revolutionary idea that has continued to be successful to this day. Bypassing big conglomerate cosmetics giants, MECCA from the beginning has focused on exciting up-and-coming brands, nurturing them into household names and providing customers with better options and more choice. Currently dominating the Australian beauty market, and attracting the attention of the ever-elusive young customer, MECCA has become a monument of best practices the world over. Since Nordstrom is not a direct competitor, we’ve had the great opportunity to have a long-standing and mutually beneficial relationship with Jo and her team, sharing our collective wisdom and helping to improve each other’s businesses.

After that, you’re going to hear something that we don’t often feature on the Nordy Pod—though we certainly welcome it—which is a little bit of negative feedback. Listen to my conversation with loyal Nordstrom customer Patti Werry, who’s more recently experienced a series of interactions with our stores that were less than what she’s come to expect.

Thanks for tuning in to episode 62. We hope you enjoy it!

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