This week, I sit down with Ed Pizzigati, Parts and Service Director at Johnson Automotive Group, to unpack why fixed ops often takes a backseat to sales—and why that could be costing dealerships big time.

Ed reveals the hidden potential of fixed ops, from boosting profits to increasing customer retention. We explore:

• Why fixed ops can be a dealership’s goldmine
• The cost of disconnect between sales and service
• Strategies to align service teams with a shared vision
• Building loyalty through real connections in the service lane

If you’re ready to make fixed ops your dealership’s secret weapon, this episode is a must-listen!

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This Episode's Sponsor

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