Andrew Batenhorst is the collision center manager at Pacific BMW in Glendale, CA where they just won the BMW shop of the year award! Out of 272 shops they ranked #1!!

Andrew is all about the process in his shop and the results speak for themselves. 
He talks about what changes he's implemented in his shop that has made such incredible changes such as:

1. The Value of Process
   • to allow them to be efficient & not wasteful, to be consistent and to put the right people in the right spot
   • allows him to stop putting out fires and manage & develop his team
2. Incentive Process for His People
3. Setting up Goals for Each Department
4. Balancing Shop Culture with New Hires
5. Being an Empathetic Leader 
   • Using GALLUP for Employee Engagement 
   • Surveying His Team 2 Times Per Year

This podcast is for ALL shops - no matter the location or size we can all learn from Andrew!

Reach out to Andrew directly if you have any question about what he's doing:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/andrew-b-1119a4186/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

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