In this episode, I sit down with Lexi Hensby — a self-employed estate agent who's breaking the mould and delivering 104% of asking price on average. We go deep into why most sellers are getting stitched up before they even hit the market, the psychological damage caused by weak agents, and the brutal truth behind overvaluations.

We cover:

• The single biggest factor that determines a successful home sale

• Why most agents are incentivised to win listings, not results

• The emotional toll of a failed sale — and how to avoid it

• Lexi's capped-client model (15 max) and why it works

• What elite-level service actually looks like

If you're a seller (or an agent), this is a masterclass in how to protect your most valuable asset — and what great agency actually sounds like.