Phoenix Sky Harbor guideway project had a layout problem that risked major rework on a $450 million project. The team stayed calm, traversed the entire site, took thousands of side shots, and found a five-inch GPS coordinate bust from third-party surveyors. They modified one spiral segment and fabricated the central guide rail specifically to preserve existing work. The biggest takeaway is stay calm and do not abandon quality steps when solving problems.

What you'll learn in this episode:

• Eight-step problem solving: define problem, clarify, define outcome, identify root cause, develop action plan, execute, evaluate, continuously improve
• Stay calm principle: 55 minutes defining problem and 5 minutes solving it, do not abandon quality when in rush
• Team problem solving: appoint leader, gather input, develop plan, communicate plan, problems belong to team not individuals
• Phoenix guideway story: traversed entire site, took thousands of side shots, found GPS bust, modified spiral segment
• Do not go tactical too quickly: gather data first, double check everything, stick with quality process before jumping to solutions

So many times when we get into a rush we start to abandon quality and abandon our double checks and abandon our calmness and we start to freak out and we make the problem worse.

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Also, here are links to our YouTube Channels:

· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg

· LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt

· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured

· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw