Wilson Electric and foreman John Bohr delivered excellence for 20 years but never received written feedback until Jason sent appreciation letter. The company said they had not received feedback like that in 20 years. Give people a good name and they will live up to it.

What you'll learn in this episode:

• John Bohr excellence: traced circuits with colored pencils, as-builts perfect, oriented new workers, communicated constantly
• Appreciation letter impact: first written feedback in 20 years, company forwarded to superiors, trade partner went above and beyond
• Give good name principle: treat people with respect, they live up to it, workers are smart and deserve dignity
• Monthly practice: calendar reminder to send appreciation note to trade partner every month
• Workers are not stupid: followed different path, just as smart, creative, kind-hearted, require respect

If you give contractors a good name and appeal to their noble motives and give them something to live up to, then they always will because these are good people who deserve our respect.

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