<p>In this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service.  At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great service, leaders must hire, orient and sustain the value of service on an ongoing basis.</p>

In this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service. At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great service, leaders must hire, orient and sustain the value of service on an ongoing basis.

<p>In this episode of the GLS Podcast, Horst Schulze, CEO of Capella Hotel Group and former COO of The Ritz-Carlton, shares insights from his long career in customer service.&nbsp; At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great service, leaders must hire, orient and sustain the value of service on an ongoing basis.</p>

Episode 010: Horst Schulze

You have influence, right where you are. We'll help you ignite it — at work, home, church and in your community. The Global Leadership Podcast brings you honest, practical conversations with world-class leadership experts across industries. Past guests have included Craig Groeschel, Joni Eareckson Tada, Coach K, Erin Meyer, Marcus Buckingham, Juliet Funt, Ryan Leak and more.

Your hosts David Ashcraft, President & CEO of the Global Leadership Network (GLN), and Whitney Putnam, VP of Marketing and Communications at GLN, draw on GLN's 30 years of curating fresh, actionable leadership insights. The GLN is the creator of the Global Leadership Summit, which reaches more than 350,000 leaders worldwide every year. Learn more at https://www.globalleadership.org/.

Because everyone wins when the leader gets better.

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You have influence, right where you are. We'll help you ignite it — at work, home, church and in your community. The Global Leadership Podcast brings you honest, practical conversations with world-class leadership experts across industries. Past guests have included Craig Groeschel, Joni Eareckson Tada, Coach K, Erin Meyer, Marcus Buckingham, Juliet Funt, Ryan Leak and more. Your hosts David Ashcraft, President & CEO of the Global Leadership Network (GLN), and Whitney Putnam, VP of Marketing and Communications at GLN, draw on GLN's 30 years of curating fresh, actionable leadership insights. The GLN is the creator of the Global Leadership Summit, which reaches more than 350,000 leaders worldwide every year. Learn more at https://www.globalleadership.org/. Because everyone wins when the leader gets better.

You have influence, right where you are. We'll help you ignite it — at work, home, church and in your community. The Global Leadership Podcast brings you honest, practical conversations with world-class leadership experts across industries. Past guests have included Craig Groeschel, Joni Eareckson Tada, Coach K, Erin Meyer, Marcus Buckingham, Juliet Funt, Ryan Leak and more.

Your hosts David Ashcraft, President &amp; CEO of the Global Leadership Network (GLN), and Whitney Putnam, VP of Marketing and Communications at GLN, draw on GLN's 30 years of curating fresh, actionable leadership insights. The GLN is the creator of the Global Leadership Summit, which reaches more than 350,000 leaders worldwide every year. Learn more at https://www.globalleadership.org/.

Because everyone wins when the leader gets better.

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Episode 010: Horst Schulze

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