"I've come to believe that trust is an emergent phenomenon. You do not have to go in trusting the people that you're engaging with. What I do believe you need is a shared question and it acts as a strange attractor. So to get at that, back up a sec and say my entry point for engaging was really a breakthrough kind of insight, which is that all change begins with disruption. And if you think about it, it makes sense because if things are going smoothly, there's no reason for change. And so for me the question became how do you develop a healthy relationship with disruption? And what I have found is that you can create a bubble in disruption, create a space, facilitators, often call it a container that it's a space that holds both compassion and complexity, is the way I think about it." - Peggy Holman

In this episode of Control the Room, I had the pleasure of speaking with Peggy Holman about her work supporting diverse groups to face complex issues. She begins with how and why she made the transition from software systems to people systems. Later, Peggy shares her three keys for creating space that holds both compassion and complexity. We also discuss the importance of setting clear intentions. Listen in for tips on how to create hubs to help navigate complexity.