The pandemic forced customer service to go from analog to digital overnight. They had to build the infrastructure, transform the culture, and adopt new tools. It was like asking a caveman to build a spaceship. But they did it, thanks to the transformative power of AI and the incredible resilience of the men and women who work in customer service.

 

Join Einat Weiss and I on the next QTS Experience Podcast as we talk to her about the evolving digital world of the modern customer experience. It's going to be a wild ride!