Today's guest is Director of Impact ctmd Limited and uses her 30 plus years of experience to help businesses and individuals grow.

This includes providing consultancy, people development and training across all aspects of customer service, estate agency, conveyancing and the house moving process.

Having worked in the corporate space and hybrid model over the years, she has a wide range of experiences that we discuss in this conversation.

She is also a mentor with Agents Together and discusses the importance of collaboration within the industry.

If you are looking for an episode that is going to give you lots of practical tips on how to be a better estate agent, this is certainly one you don't want to miss.