The Doctor's Crossing Carpe Diem Podcast

Episode #236: A Trauma Surgeon's Unexpected Journey Into Patient Advocacy and Navigation


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Have you ever found yourself helping a loved one through a confusing medical situation and thought, "I wish I could do this full-time"? You're not alone. Many physicians are naturally drawn to patient advocacy and navigation, even if they don't yet realize it has a name or a career path.

In this episode, I'm joined by Dr. Angie Ingraham, a former trauma surgeon and critical care physician who made a powerful career transition after her father's diagnosis with glioblastoma. Experiencing the healthcare system from the other side opened her eyes to the gaps patients and families face. That journey led her to launch True North Patient Advocates, where she now supports others through complex medical situations with clarity and compassion.

Whether you've thought about becoming a patient advocate and navigator — or are simply curious about what this work actually involves — Angie shares the real-life steps she took to create a fulfilling and sustainable new path.

In this episode we're talking about:
  • How a personal family crisis led Dr. Ingraham to explore patient navigation

  • The surprising barriers patients face, even with medical connections

  • What professional patient advocates and navigators actually do and how physicians are uniquely qualified

  • How she built her business without formal business training

  • The variety of clients and services in her day-to-day work

  • Financial considerations and typical rates for advocates

  • Steps you can take to explore this path for yourself

You can find the show notes for this episode and more information by clicking here:

www.doctorscrossing.com/episode236

Links for this episode:

Dr. Angie Ingram — True North Patient Advocates

Greater National Advocates Directory

Alliance of Professional Health Advocates - Offers a Boot Camp and 100-day program for business startup

Health Advocate X

Patient Advocate Certification Board

National Association of Healthcare Advocacy Work

Episode #68: Being a Patient Advocate is a Real Option

Episode #156: How To Start A Side Gig Or Business As A Patient Navigator

🎉Exciting News: Earn CME Credit with Our Career Tools!

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You can find both resources under the Products tab or click here for direct access. If you have any questions or would like a sneak peek, just email us at [email protected] and we'd be happy to help!

🌟Because we really want to keep spreading the word and growing the Podcast, we're doing a little something fun! We've created a new contest, and this one's super easy to win. All you need to do is share the podcast with two people you haven't shared it with before. Then just email us the episode you shared and the initials (or another way to identify) the two people you shared it with. That's it!

We've got a special prize waiting for you, and you have until the end of 2025 to enter. So if you've been meaning to tell a friend or colleague about the podcast, now's the perfect time. Just send us your email at [email protected] and we'll send you your prize!

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The Doctor's Crossing Carpe Diem PodcastBy Heather Fork, MD

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