After more than 25 years of treatment at the same small-town hospital, Heather shares how changes in systems and processes have stripped away what once made her infusion experience bearable—the human connection. In this candid conversation, Heather and Larry unpack how rigid procedures, check-ins, and hoops designed to satisfy administrators can leave patients feeling like numbers instead of people.

They talk about:

• The difference compassionate nurses and personal relationships make in patient care.

• How “systems” often prioritize efficiency and liability over humanity.

• Why being seen and treated as a person—not just a patient—matters so much.

• Practical advice on advocating for yourself when the system feels stacked against you.

Whether you’re a patient, caregiver, or healthcare professional, this episode is a reminder that true healing goes beyond medicine—it’s about dignity, respect, and human connection.

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