One of the toughest questions that a dentist has to answer is how much will my insurance cover? This is a question that gets asked all day long. every day. Front office rockstar Laura Hatch from the online dental training service Front Office Rocks is here to give specific answers on how to tackle this common dental question and more on this enlightening episode.

Laura and I met a few months ago. I kept hearing great things about her, and I started watching the Front Office Rocks videos, and I was super impressed. She sheds light and gives great insight on all of the key questions in a dental practice. I knew I had to get to know her, and I am super happy to chat with her today, and answer all of those tough questions that come up when running a great practice.

You can find Laura Hatch here:

Front Office Rocks

Front Office Rocks on Facebook

Laura Hatch on LinkedIn

@dentalrockstars on Twitter

Step Away from the Drill

Show Notes

[03:19] Laura is a dental office manager wife. They started two practices with no training. They opened two practices from scratch, and Laura realized that there was a market for front office training.

[04:12] She started Front Office Rocks as a resource for dental teams.

[04:32] She is all about helping the team with the nitty-gritty details.

[05:46] Implement is the key. I share best practices that we do in our office.

[06:15] Every patient thinks insurance will cover 100%, but it won't. In the office, we have to deal with explaining the difference.

[06:41] We really have to understand why the patient asks this insurance question and then understand how to answer it.

[07:01] Understanding the why.

[07:45] It's a surprise to patients when they find out that insurance isn't going to cover all of their treatment.

[08:09] I like it when patients ask questions about insurance, because that means that they are in the buying cycle.

[08:32] We need to help the patient through these questions, so that they can get the dentistry that they need done.

[09:02] Getting the team super clear.

[09:15] Being insurance savvy versus insurance driven.

[09:35] Practices need to understand and know insurance.

[10:30] What the patient needs the patient needs. We have to change the way that we think about insurance in our practice.

[11:10] Put into perspective who you work for. You work for the patient, you work for the doctor.