Female emPOWERED: Winning in Business & Life

Episode 311: How to Spot the Difference Between a Marketing Problem and an Operations Problem


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Not sure why your business isn’t growing — or where the problem actually is? In this episode of Female emPOWERED, host Christa Gurka breaks down how to diagnose problems inside your boutique fitness or wellness business so you can fix the right thing — not just the most obvious thing.

Too often, studio owners say “my marketing isn’t working” when the real issue is a gap in their sales system or operations process. Just like identifying the root cause of a client’s pain, you need to know whether your business has a marketing, sales, or operations problem before you can prescribe a solution.

Christa walks you step-by-step through:
 ✅ The difference between marketing, sales, and operations — and how they connect
 ✅ How to spot the “kink in the chain” that’s slowing your growth
 ✅ Key metrics to track (inquiries, conversions, retention, churn)
 ✅ How to know if your marketing is actually working
 ✅ What a real sales system looks like inside a boutique fitness business
 ✅ How operations — client experience, team systems, and delivery — impact retention
 ✅ Why fixing the root problem leads to more predictable revenue and better margins

If you’ve ever wondered whether your business struggles are really about marketing, sales, or something deeper, this episode will help you pinpoint exactly what’s broken — and how to fix it.

🎧 Listen now to learn how to assess your business like a CEO, not just a service provider.
💻 Join Fit Biz Foundations: www.christagurka.com/fitbizfoundations

📲 Follow Christa on Instagram: @christagurka

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Female emPOWERED: Winning in Business & LifeBy Christa Gurka, MSPT, NCPT- Health and Fitness Business Strategist

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