In the latest episode of The Dr. Ck. Bray show, Dr. Bray discusses "Rude Awakening: Navigating the World of Incivility" and delves into the pressing issue of rising incivility, a problem that has only worsened in recent years. Join us as we explore the experiences of frontline workers, from healthcare heroes to retail employees, who face an alarming increase in rude and abusive behavior from customers and patients.

Using research from Christine Porath, a Georgetown University professor who has dedicated over two decades to studying workplace incivility. Her insights reveal just how widespread and damaging these behaviors have become, even in industries where employees are hailed as essential.

This episode uncovers the far-reaching consequences of incivility, not just for those directly targeted but for witnesses and society as a whole. You'll learn about the underlying factors driving this surge in rudeness, from stress and negative emotions to weakened social ties and the impact of technology.

But it's not all doom and gloom. We’ll provide actionable strategies for handling uncivil encounters, from maintaining composure and setting boundaries to seeking support and practicing self-care. Discover how to protect your well-being and foster a more respectful and empathetic environment, whether at work or in your personal life.

Tune in to "Rude Awakening" and gain valuable insights and practical advice on how to navigate and combat incivility in today's challenging world. Don't miss this eye-opening episode that promises to leave you better equipped to handle rude behavior and contribute to a kinder, more civil society.

For more information on Incivility read Christine Porath’s article in the Harvard Business Review called Frontline Work When Everyone is Angry. November 2022.

This article was based on Christine’s work and article. 

QUOTES BY DR. BRAY “Bad behaviour is often in the eye of the recipient.” “Your work and mental health will suffer if you feel disrespected.” “Do we notice other people as we go throughout the day? How do we feel when others aren’t civil to us?”