Today's guest is a senior sales consultant at Rex Software and a former colleague of mine at Homesearch.

He talks about getting the best out of a CRM, social media, websites, and much more.

Using his experience of speaking to agents daily about the above, he is very well-positioned to talk about what is working and not working in this ever-changing industry.

Stay tuned for his prediction of the West Ham - Fiorentina score!