Hire Power Radio Show

Erin Wilson: The Power of Feedback in Your interview Process Stops Ghosting and Glass Door Fears

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Don't underestimate the power of giving and receiving feedback in the interview process. Feedback helps your company improve your hiring process and it provides a positive “candidate experience” for the interviewee!

Today's Quote:

“Feedback is the breakfast of champions.” – Ken Blanchard (one minute manager books)

Show highlights:

    • The Whys’ of interview feedback
    • Giving & receiving feedback
    • Provide the tools to create feedback channels into your Interview process

      • You must first have an interview process:

      • Feedback is process improvement
      • Candidate Experience
      • Time management &
      • Candidate Attraction

        • Feedback Challenges:

        • Don't have it - Go get it!
        • Have it but not sure how to deliver it
        • Companies not required to provide feedback
        • Legality of feedback - fear of litigation
          • Fear of Discrimination lawsuit
          • Not everyone can accept feedback - low EQ
          • CASE STUDY: 70% of  companies do not provide unselected job applicants with any feedback
          • Make feedback a constant throughout the process- give & receive
            • Is there any reason why you would not hire me
            • Is there any reason why you would not accept an offer with our company

              • *Mystery creates distrust

              What you can and cannot give as feedback:

              • Skills
              • Problem solving abilities
              • Interview Preparation
              • Alignment with Cultural/Values
              • Evidence based feedback
              • Discriminatory in nature
              • Your too Old
              • Never give a woman feedback that she is not assertive enough
              • Body odor

                • Aaron’s process for giving & receiving feedback:

                • Balanced
                • Build in feedback time (10 minutes after the interview has ended)
                • Feedback based on competency - bullet points, not short stories

                  • Rick’s process for giving & receiving feedback:

                  • Feedback starts at the first contact  (gauge ability to give/receive feedback)
                    • discuss concerns & fit between career & company goals
                    • Ask Questions:
                      • What are your thoughts?
                      • How do you feel about that?
                      • Why is that important?
                      • Assign a facilitator of Feedback
                        • Ie: recruiter or admin
                        • Provide something constructive
                        • Give & Get feedback in Real Time -interview wrap up

                          • How to professionally release a person from the process:

                          • Call Them!
                          • A 5-10 minute phone call to ensure a positive image of your company.
                          • Be specific. Facts without any value judgment.
                          • Help people to learn. Focus on improvement & help them to find the right fit
                          • Be empathetic.

                            • The candidate experience: Integrity & Transparency in the hiring process creates less likelihood of a lawsuit, especially when you leave the door open.

                            Erin Wilson is the Co-Founder & Talent Engineer of Hirepool, Inc. He has personally interviewed more than 10,000 job seekers. Erin has helped build a company that exited for $640M, and just released a consumer Interview preparation software product (Hirepool.io) being used by job seekers around the world.  

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                            Hire Power Radio ShowBy WRKdefined Podcast Network
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