Punching flight attendants, hurling racial slurs at the crew, throwing luggage at staff. These are just a few of the over 5,000 complaints of unruly passenger behavior that the FAA has received this year. Airlines have banned some passengers for life, flight attendants have demanded more protection, and the FAA has announced a zero tolerance policy for this behavior and levied over $1 million in fines this year. As the holiday travel season picks up, we look at why there’s been an uptick in bad behavior, what can be done about it and what you can expect when you travel.

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