In this episode of Take-Away with Sam Oches, Sam talks with Dave Wetzel, president and COO of Farmer Boys. This 100-plus-unit, California-based chain was fast casual before fast casual was fast casual, founded in 1981 around the concepts of high-quality food and “philoxenia,” or making friends with strangers.

 

In this conversation, you’ll find out why: 

 

• It pays to remember that we’re all in this together
• It’s important to hold onto your core as you scale and evolve
• Your tech adaptation does not have to be front and center to your guests
• Your innovation should be determined by relevancy to your guest
• Grow how you need to grow, not how you’re expected to grow

 

Have feedback or ideas for Take-Away? Email Sam at [email protected].