In this episode of the SaaS Revolution Show, Puneet Kataria (Founder of CustomerSuccessBox) joins SaaStock's Alex Theuma as a guest on the show, to discuss how to utilise your company's organisational structure to drive customer success.

Puneet shares:

- How CustomerSuccessBox got their first paying customers

- What lessons he's learnt in the 5 years of running the business

- How to find the right org structure to drive Customer Success

- The biggest challenge in customer success right now

and more.

 

 

 

Check out the other ways SaaStock is helping SaaS founders move their

business forward: 

🇮🇪 SaaStock Europe: 14-15 October 2025 | Dublin, Ireland

Book you tickets: https://saastock-europe.com/tickets/

🇺🇸 SaaStock USA 2025: April 2026 | Austin, Texas

Join the waitlist: https://saastock-usa.com/

🤝 SaaStock Founder Membership: A private members group of B2B SaaS

founders between $100K - $10M ARR who are committed to growth and

helping others (https://www.saastock.com/founder-membership/)

🌎 SaaStock Local: Monthly meet-ups in cities all around the world,

bringing together SaaS enthusiasts and experts to discuss the most

pressing topics in SaaS (https://local.saastock.com/home)