fitSpot Guru

What We Cover In This Episode:

• What to consider on reporting of intro offers, purchased and expiring [3:35]
• Tips for if you're looking to adjust your intro offer or pivoting your business model [5:04]
• How to identify conversion data within the fitDEGREE system [6:31]
• The difference between most sold versus most converted [8:01]
• Ways to pull your total sales reports [10:12]
• What you should focus on when looking at your membership reports[12:27]

Quotes:

"Reports are something that you have to look at every single day, to make sure you are running your business effectively and making strategic decisions." [1:28]

"Trends change, so it is important to test things out and remember you have to test them out for at least 60 days, or ideally, 90 [days]." [8:43]

"We want to really look at where the revenue division is. Are we seeing revenue from class packs, or are we seeing revenue from memberships? I think sometimes we forget about the value in our class cancellation policy." [11:08]

"With the memberships that are on auto-pays, you can actually make projections on that and be able to make strategic decisions." [13:13]

"We have to get into a business mindset if you want to have your business be sustainable, but also to enjoy it." [15:02]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE

https://www.fitdegree.com/post/member-retention-for-long-term-growth

What We Cover In This Episode:

• Automatic refunds from the admins and client experience, and what happens if you don't automatically refund the client [2:18]
• How to mark as compensated, without using auto-refund [3:54]
• Tips for noting clients' accounts that some type of refund other than auto-refund has been performed [4:52]
• How the process of refunding for a series will differ from that of an event or one-on-one [5:46]
• The way to issue a partial refund on a single item in fitDEGREE [8:34]
• Where to locate the sales within the admin [9:21]
• How to see the status of your transactions and VOID sales, if necessary [11:58]
• What to know about related items [12:50]
• Why issuing a refund and why it doesn't automatically revoke items or cancel sessions [13:43]

Quotes:

"When we choose to refund, we can automatically refund, and this is going to refund to the payment method." [2:28]

"It is a choice to automatically refund or not." [3:06]

"The goal of our admin is to make sure everything is as complete as possible." [3:54]

"It is important to note that a series is very, very different from a class. It is very different from an event, and it is very different from a one-on-one." [5:51]

"Any screen that a sale can be found a refund can be processed, and sales can be found in many places" [9:21]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE

What We Cover In This Episode:

• What the main registrables are within fitDEGREE [1:02]
• The pricing options available for the different registrables within fitDEGREE and how this will impact your business model [2:13]
• The importance of defining your pricing model and business model before you utilize the registrables [3:40]
• The key benefits of using classes as an event [5:20]
• What to consider when deciding on cancellation policies based on your business model [6:22]
• Tips for using Series sessions and payment options based on your business model [7:22]
• Some of the potential drawbacks of series being set as a class in fitDEGREE [8:21] ​​

Quotes:

"It is very important to know your pricing model and your business model [when] going in and creating fitDEGREE." [4:43]

"We do have these awesome features to have different registrables types of classes, events, series and one-on-ones, but you truly need to sit down and think about your business model and pricing model and decide what fits." [9:14]

"If you want your events and series to be a part of your class packages, your memberships, and what they can be applied to, this is only possible if they are classes." [10:01]

"These are all things you should be considering while either creating your business model or re-evaluating your business model within fitDEGREE." [10:32]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE

What We Cover In This Episode:

• The studio owners experience with cancellations and refunds [2:19]
• What to realize about refunds, auto refund and/or compensation with a non-auto refund [4:07]
• The timelines for voiding a cancellation charge within the app [6:40]
• What a cancellation will look like from a client's perspective [8:42]
• A feature of fitDEGREE that outlines an early cancel versus a late cancel, and how to receive an automatic refund [10:52]
• A scenario around activation and expiration that you may encounter as a user of fitDEGREE [15:48]
• Where exactly to find the cancellation policies within the app as a user [17:42]

Quotes:

"We like to put as many things on the app as we can to empower the clients that feel comfortable with technology to self-service themselves." [Nick, 9:04]

"We do make it very clear to the client, as they are withdrawing, what the potential penalty is going to be." [Nick,10:44]

"Make sure that your business model is always in alignment with what you consider to be best practices." [Megan, 15:41]

"Pre-registration they will have had an opportunity to view that cancellation policy, and as they cancel, they will be able to re-visit the cancellation policy." [Nick, 18:18]

"It is important to know how to work with or around your policy inside of the admin for your registerables, no matter what they are, and how to aid your staff in taking action for clients." [Megan, 20:40]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE

What We Cover In This Episode:

• Where to find the cancellation policies within the fitDEGREE admin [1:36]
• Why it's important to know your business model before setting cancellation policies [2:43]
• The need for different types of cancellation policies, and not just a blanket policy for all [3:58]
• Breaking down the terms within the cancellation policies of fitDEGREE, starting with a limited item fee [7:43]
• How to apply the unlimited use item fee to cancellations [9:50]
• The "no call, no show" fee [10:48]
• How that the automatic refund works [12:01]
• A look at the "no refund and contact studio for refund" option [14:25]
• The way to disable the ability to cancel from the fitDEGREE app [15:37]

Quotes:

"Tell me what you have going on in your studio and tell me what your business model is, because a lot of the times, late cancellation and no call-no shows are a part of the business model." [Nick, 2:58]

"When we see these small group environments where 8 to 10 people can come, we need to make sure that people are respecting the rules of the studio, and where they are giving proper notice that they can't come." [Nick, 3:32]

"What is best for your business and business model? I think of these cancellation policies as somewhat of a culture setter, or a culture reminder for your clients." [Nick, 18:46]

"I strongly encourage people when they are making the switch to fitDEGREE, that if you are making changes at your studio, now would be a great time to revisit this and do it all at once." [Nick, 19:11]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE

What We Cover In This Episode:

• The four registrables in fitDEGREE [1:14]
• What to understand when utilizing locations in the system [3:47]
• How to choose the same instructor for both online and in-studio [7:31]
• Ways to differentiate the classes for your client's booking experience [9:43]
• Whether or not your instructors will have to log in twice to accomplish online and in-person sessions [13:27]
• What to do when one instructor is being paid different pay scales for online versus in-person classes, and how this will impact your reporting [14:15]

Quotes:

"If you have a simultaneous class taught by the same instructor for both studio and virtual, we will be talking about those two scenarios here today." [3:10] "Location isn't necessarily the physical address of your studio. It is the space where the session is taking place." [4:18]

"It is always helpful to differentiate, by having two different types of classes." [13:14]

"When making these sorts of updates within your system, remember, if you are adding classes or if you are adding class groups, a big thing to remember is to update your pay scales, update your class packs, and update your memberships." [16:01]

Links & Resources Mentioned:

[email protected]

https://www.facebook.com/groups/fitDEGREE

What We Cover In This Episode:

• What registration competitions are all about and how they work within the studio setting [2:00]
• The reasons we host registration competitions in this industry [3:21]
• How to get people involved with more than just intrinsic motivation [6:13]
• Some of the popular ideas around initiating registration competitions [8:46]
• What are the "must haves" to a successful registration competition [11:19]
• How you can take advantage of the fitDEGREE's Announcement Board [13:56]
• The way to get your final reports for the competition from fitDEGREE [15:05]

Quotes:"You want to challenge everyone to step outside their comfort zone." Cherise [3:03]

"Think about your demographic, think about what is going to challenge them, and get excited!" Cherise [3:13]

"Ultimately the 'why' for the business is to keep your members engaged in the community that you have worked so hard to foster." Cherise [4:37]

"If our members are coming, and if they are seeing results, then we are going to retain them." Cherise [5:50]

"When we see our progress, visually it impacts us more." Cherise [10:05]

Links & Resources Mentioned:

[email protected]

https://www.facebook.com/groups/fitDEGREE

WHY Coaching & Consulting:

[email protected]

https://www.facebook.com/whycoachingandconsulting

https://www.instagram.com/whycoachingandconsulting/

What We Cover In This Episode:

• The differences between the three check in screens on fitDEGREE [1:51]
• What are memos and starred memos, and what they can do for you to help manage important information [4:28]
• Ways to use the waiver icon, and how this feature can help you during check in [5:27]
• Using the check mark symbol to checking in your clients and notify the software that your client showed up for class [6:24]
• A feature fitDEGREE uses to show you when it is a clients first registration [7:13]
• The symbols that indicate if your client is paid and what kind of pricing option they have on file [7:25]
• A look at the newest feature in fitDEGREE- the intro offer [9:23]
• What the DEBT icon will indicate to you [9:53]
• One of the features you can use to celebrate your clients using the system [11:02]
• The icon that will allow your support team and your clients to troubleshoot [14:09]

Quotes:

"The dream is that all of your clients are on autopay memberships, they all know the drill when they walk into the studio, and they check themselves in." Nick [2:47]

"Make sure everything in your checkin screen is filled in on that right hand side. We want to grab those signed waivers, and we want to have those dollar signs, CP's, M's, OP's and I's all filled in with color." Megan [12:41]

"In terms of checkins, that is really the bread and butter of it all. Making sure that your team really understands what they need to accomplish in those few minutes before class, those few minutes in between, and those few minutes as they are wrapping up their day." Megan [16:17]

"90 percent of the activity that happens with us is the client registering for class and your instructors checking them in." Nick [17:04]

"If you can really have your clients grasp how to register effortlessly, and you can make sure your team members check all of it and make sure they see all the pretty colors on the check in screen, you're going to save yourself a lot of headaches." [Nick, 17:11]

Links & Resources Mentioned:

[email protected]

https://onthego.fitdegree.com/

https://admin.fitdegree.com/

https://kiosk.fitdegree.com/

What We Cover In This Episode:

• The two types of methods we see studio owners leveraging to create parties within their system [1:55]
• Some of the pros of cons of offering One-on-Ones [2:07]
• The process for setting up One-on-Ones [3:28]
• Pricing options for this type of offering [5:37]
• A look at how clients use the system to schedule One-on-One parties [7:15]
• How booking Classes can benefit you [10:17]
• What to consider in terms of your pricing model with this option [11:50]
• Ways to add a party to a membership [13:31]
• Tips for Class scheduling and promoting [16:04]

Quotes:

"There are two major ways I see studios leveraging the ability to use One-on-Ones and Classes to create parties, and it is really just based on whatever one works best for your business practices." [0:48]

"Let's talk utilizing Classes. In terms of Classes in fitDEGREE, this is a great option if you want more admin control from the jump." [10:25]

"If you are not looking for any sort of contract or waiver, a Class Pack is a great option for your party deposit or party payment in full." [11:56]

"Having email or social media posts or even promoting those Class Packs and memberships onto your admin are going to be your power plays to get people interested." [15:15]

"However you set this up is how you are going to set yourself up for success." [18:44]

"We love walking you through this stuff. We love helping you plan, and we really just want to make sure you are set up for success based on your business model and what your team can put their time into." [19:46]

Links & Resources Mentioned:

[email protected]

https://app.fitdegree.com/

What We Cover In This Episode:

• Navigating the gifting options in fitDEGREE during the holiday season, for both admins and clients alike
• [1:48] How using the code generating options will create freedom for how with you present the gift
• [4:31] A look at digital gift cards and how clients can purchase them from the platform [4:52]
• Some pitfalls to watch for when using digital gift cards [5:53]
• Ways to receive and redeem the digital gift card [7:21]
• The process for using the "Gift It" button with your store [10:46]
• How gifting from inside a class, an event, or from a series is so much more than just sending your customers a random gift [15:41]
• What to do if one of the gifting options doesn't work for you [19:01]

Quotes:

"Some people like to use business cards, some people like to use paper, and other people get creative in other ways using that generate code button." [4:36]

"You really want to stress to your clients that if they are doing a digital gift card, this is an immediate delivery system." [6:09]

"When we are talking about a digital gift card, it is convenient and [clients] can do it at any time and from anywhere, but it sends immediately." [9:57]

"When gifting from inside a class, an event, or from a series, you're not just sending them a random gift, but you're asking them if they want to come with you." [15:41]

"Take a step back and really look at your business model if you don't want to allow people to send those gifts via the app for the Holiday Season, or ever. That is a setting when you go on your admin." [19:11]

Links & Resources Mentioned:

[email protected]