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In this episode of HCH Bitesize, Margot Schmorak, CEO and Co-Founder of Hostfully, shares her expert insights on how short-term rental hosts can enhance guest communication to improve their ratings and overall guest experience.

0:00: Episode starts
1:38: Use a digital guidebook
2:36: Experience the guest journey yourself
4:27: Leverage AI tools to streamline communication and provide instant responses
5:57: Know your typical guests and personalise the experience
7:48: Back to basics – ask for the five-star review
10:15: Try a digital guidebook from Hostfully – the first one's free! Find out more: https://get.hostfully.com/46p7pafubra1

Are you looking to streamline your operations and amaze your guests? Look no further than Hostfully! Try their top-rated property management software and award-winning digital guidebooks today. Join the thousands of satisfied property managers who trust Hostfully to grow their business: https://get.hostfully.com/46p7pafubra1

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

Hostfully: https://get.hostfully.com/46p7pafubra1

James Varley: https://www.linkedin.com/in/jdsvarley/

Margot Schmorak: https://www.linkedin.com/in/mschmorak/

Hostfully: https://get.hostfully.com/46p7pafubra1

Got a comment or interested in being a guest on the show? Get in touch: https://www.holidaycottagehandbook.com/contact