Customer experience is everything — even in industries you wouldn’t normally associate it with. In this must-listen episode, the Outlaws and host Jayme Foxx discuss the importance of providing a first-class customer experience and lay out a four-step formula for improving it in your business. You’ll also hear BigMike and Chris Collins talk about reputation, using the example of Apple, Advanced Nutrients and several businesses Chris has worked with. Other talking points include connecting with your