FranPro

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Matthew Gourgeot, head of corporate and business development from Thryv.  Matthew Gourgeot is an incredible resource for any franchise organization. If you would like to work with Thryv go here: https://Franpro.vip/GoThryv

How to store all customer interactions in one place and use real-time analytics to evaluate your processes, identify top performers and KPI's. Reduces friction throughout processes and between franchisors and franchisees.

Covered on this call:

• ​​​​Simplify customer experience tools from 7-10, down to one
• ​Store all interactions with leads and customers in one place
• ​​​​Real-time analytics help franchisees make data-driven decisions
• ​​​​Reduce friction points between franchisors and franchisees
• ​​And more

“Important” Thrive charges franchisors $1,000 a year to use their franchise template, but they are waiving the fee for those who sign up through this link. https://Franpro.vip/GoThryv

Get ready for a game-changing episode as we sit down with Matthew Gorgio, the mastermind behind Thrive's business revolution. Imagine a world where all your necessary business tools are seamlessly combined into one easy-to-use platform - this is the reality that Matthew and Thrive are creating. We delve into the specifics of how Thrive is shaking up customer journey management with its formidable toolset, including online scheduling, CRM, estimates, invoices, and payment handling. 

Take a behind-the-scenes tour of Thrive's Business Center, a hub that gifts franchisees a comprehensive overview of payments, conversations, calendar events, and customers. Matthew showcases how using Thrive’s cutting-edge technology can help you to identify trends among your customers and make data-driven decisions. You won't want to miss Matthew's generous offer for Thrive’s platform that could revolutionize your small business or franchise's customer experience. Tune in and gain invaluable insights into enhancing customer journeys and streamlining business processes.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Chief Executive Officer Tom Dufore of the Big Sky Franchise Team. Tom Dufore is an incredible resource for any franchise organization. If you would like to work with Tom you can reach him here: https://Franpro.vip/GoBigSky

Covered in this call:

• ​Three-step process for franchising: FB, DP & EI
• ​A return on investment of at least 20% is ideal for franchisees
• ​Clearly articulating your offer is important for success
• ​Tapping into your own referral base can lead to electric growth
• ​The first 10 Zees teach you how to build training & be a franchisor​

Prepare yourself for a thrilling journey through the world of franchising! Our esteemed guest, Tom Dufour, CEO of the Big Sky Franchise Team, unearths the treasures of this exciting business model, enlightening us on how his team aids entrepreneurs and small to medium-sized business owners to amplify their businesses. We'll shed light on the critical steps to take before franchising and discover the typical return on investment for a franchisee. Tom also shares sage advice on budgeting strategies, ensuring your franchise launch is a resounding triumph.

As we venture deeper, we unlock the enigmas of franchise growth and brand differentiation. Tom guides us through the philosophy that every person and organization should strive for greatness, outlining the three pillars that support this belief. Marvel at the success stories of brands that have partnered with the Big Sky Franchise Team, and pick up invaluable tips on making your brand shine. We also learn about the three-step proven process Tom's team use to help their clients franchise effectively. 

Finally, we tackle the elephant in the room: franchise sales. Tom deciphers why new and emerging franchisors may stumble when creating a structured sales process and underlines the importance of having one. Understand how the sales process extends beyond a simple pitch, emphasizing the need to educate franchisees on the manifold ways a franchisor's system can aid in achieving their goals. We conclude with a profound discussion on how to manage expectations for franchisees, emphasizing the importance of respecting the diversity among franchisees. 

Get ready for an exhilarating ride through the franchising landscape with Tom Dufour, and come away with key insights and strategies to establish a thriving franchise business. Unleash your entrepreneurial spirit with us in this captivating exploration of the franchise realm!

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Aslam Abbas, co-founder of Collect.chat. Aslam Abbas is an incredible resource for any franchise organization. If you would like to work with Aslam you can reach him here: https://Franpro.vip/GoCollectChat

Aslam Abbas is about to share what Airbnb and the UK govt do to handle repetitive tasks on their websites 24/7. Aslam says this can be set up in minutes and can increase your online leads by 4x, he currently converts 70% of their leads doing this.

Covered in this call:

• Over 25,000 active users including Airbnb and the UK government
• ​​Chatbots provide 24/7 lead generation, FAQ, support & even sales!
• ​​Install a Chatbot in minutes and increase leads by 4 times
• ​​Collect.Chat converts 70% of their leads using chatbots
• ​​Create & deploy unlimited amount of fully customizable chatbots
• ​​Interactions graph shows where engagement and drop offs occur

Ever wondered how a simple chatbot can revolutionize your business's online engagement and lead conversion strategy? Get ready to be enlightened by Aslam Abbas, co-founder of CollectChat, the chatbot builder used by thousands of businesses globally. Aslam takes us through an insightful journey, explaining why chatbots are now the go-to tool for businesses aiming to optimize lead collection and customer engagement. Hear him break down how you can capture a visitor's intent using chatbots and how it leads to a considerable increase in conversion rates. He also shares the convenience of using CollectChat's pre-made templates for various purposes.

This conversation takes an interesting turn as Aslam unravels the hidden potential of integrating chatbot interfaces into your business model. You'll be amazed by how seamlessly CollectChat can be embedded into websites, used in email, and SMS campaigns. He emphasizes on the power of customization, guiding us on how you can reflect your brand's unique identity in your chatbot's design, catering to your unique customer needs. Aslam recounts a compelling success story of a travel website that saw their conversion rates skyrocket after replacing lengthy information collection forms with a conversational chatbot interface. Tune in to this fascinating discussion and discover how chatbots can level up your business's online presence.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Chief Executive Officer Sabrina Wall of the Franchise Brokers Association. Sabrina Wall is an incredible resource for any franchise organization. If you would like to work with Sabrina you can reach her here: https://Franpro.vip/GoFBA

Franchise Brokers Association (FBA) can streamline franchisee prospecting to save time and money. Brokers use clear communication and an effective sales process to qualify prospects for your brand, working on a commission-only basis.

Covered in this call:

• ​Spending too much money & time finding franchise buyers?
• ​​FBA acts as an MLS for franchises, connecting brokers and buyers
• ​​Clear communication and an effective sales process are crucial
• ​​Brokers use an extensive process to qualify your brand prospects
• ​​Commission only Brokers can send you candidates immediately

Imagine having a platform that works like an MLS, matching franchise brokers to the perfect brand fit for their clients. That's exactly what Sabrina Wall, CEO of the Franchise Broker Association (FBA), and her team have created with the FranLink system. This episode unravels the groundbreaking services FBA provides, such as guiding franchises through the broker sales process and providing communication support. Sabrina shared why franchises can dramatically profit from working with brokers, saving them time and critical resources. We also discuss how FranLink can enhance your brand visibility and the unique marketing and sales resources offered.

Working with brokers can be a humbling experience for many entrepreneurs. We discuss this process and how working with FranLink can help get your brand in the spotlight. Sabrina let us in on unique events hosted by FBA to nurture connections between franchise owners and brokers. She also highlighted how vital clarity in your business model is when presenting to brokers. We dove into the challenges of the franchise brokerage business, emphasizing the importance of finding the right match between the franchise brand and the broker. Sabrina shared insights into the financial investments brokers make in leads, potential pitfalls of failed deals, and the lasting impact of such scenarios. Tune in for a comprehensive understanding of franchise brokerage and the incredible benefits of working with FBA.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us at [email protected] if you:

• Want help finding a franchise 
• Are a franchise company and want access to our free ROI Tracker dashboard
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you

In this episode, Lance Hood of FranPro interviews Darius Santos, co-founder of Dubb. Darius Santos is an incredible resource for any franchise organization. If you would like to work with Darius you can reach him here: https://Franpro.vip/GoDubb

Covered in this call:

• ​What if you could capture your prospect's attention instantly?
• ​Quickly differentiate yourself from the competition
• ​Without video are you missing potential deals & larger deal sizes
• ​Identify your top performers & their communication styles with AI
• ​Save time, let the platform create sequences and track them for you

Ever wondered how standing out in the often-crowded digital communication space can land you that highly sought-after first impression? Meet Darius Santos, co-founder of dub, who's about to revolutionize your approach to video messaging. Join us on a captivating journey as we unravel the inception of dub, an AI-powered platform that is not only transforming communication but also punching through the information overload.

As Santos reveals, dub's power lies in its seamless integration with existing platforms like Salesforce or Marketo. This makes it the ultimate tool for sales and marketing teams, equipping them with the capacity to create compelling content and establish meaningful connections with prospects and leads. But that's not all; dub offers complimentary training to help users develop their video sales skills and further optimize their outreach efforts.

But what truly sets dub apart is how it leverages AI to analyze the efficacy of videos, emails, texts, and even the speaker's voice and communication style. Santos delves into how this enables teams to measure performance, identify top performers, and ensure that each communication is optimized for the user's business goals. Additionally, we uncover the free trial offered to users, and the common pitfalls to avoid when using dub. Gear up for an enlightening exploration of video communication in the era of AI with Darius Santos and his revolutionary platform, dub!

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews CEO & Owner David Schwartz of Franchise Clique. David Schwartz is an incredible resource for any franchise organization. If you would like to work with David you can reach him here: https://Franpro.vip/GoFranchiseClique

Also covered:

• ​Today's hot program is Multi-Unit Franchisee leads
• ​Request franchise leads with most any parameters
• ​We use 25 to 26 questions to qualify our leads​
• ​Keep your pipeline full with 100+ leads at a time

Ever wonder what's the secret behind running a successful franchise? David Schwartz, the CEO and owner of Franchise Click, is here to share some insider knowledge. With six thriving companies under his belt, David has a wealth of wisdom and plenty to share, particularly about their popular program, MultiUnitFranchise. Learn about his approach to audience qualification and how personalizing this process can lead to lucrative results. I'll also share my own experiences of collaborating with Franchise Click and how being relatable with candidates led to more meaningful connections.

In this no-holds-barred discussion, we also tackle the ups and downs of franchise consulting. We dive into the importance of maintaining a robust list of potential prospects and ways to smooth over the bumps of onboarding new franchise consultants. Hear firsthand how David helped a consultant seal 26 deals from 100 leads, demonstrating how technology can significantly increase the contract-to-close rate. And to top it all off, we'll lay bare the strategies Franchise Click employs to ensure their client's success. So, don't miss out on this insightful conversation chock full of practical tips and actionable advice that'll set you on the path to franchise success.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Kelly Benish, vice president of strategic partnerships at Uberall.  Kelly Benish is an incredible resource for any franchise organization. If you would like to work with Kelly you can reach her here: https://Franpro.vip/GoUberall

How to improve search visibility, capture reviews, and enhance reputation.  Provides deep analytics for franchises including sentiment analysis of your customer communications. A brand with 450 locations increased local SEO by 2x in two months

Covered in this call:

• ​Improve search visibility, capture reviews, and enhance reputation
• ​Provides deep analytics for franchises including sentiment analysis
• ​How to quickly turn a 3-star review into a 4 or 5-star review
• ​Responding to reviews can increase Google page visibility by 71%
• ​A brand with 450 locations increased local SEO by 2x in two months

Ready to amp up your online visibility? Today, we promise to unmask the secret weapons businesses are utilizing to boost their conversions by a whopping 25%. Our special guest, Kelly Benish, VP of Strategic Partnerships at Uberol, shares her wealth of knowledge on how to use listings management, reputation management, and social media management to get ahead in the digital sphere. She highlights how a simple act of responding to reviews can skyrocket your visibility by 71%.

Navigating the world of franchise management can be complex. We break it down with Kelly as she takes us on a tour of the innovative tools and extensive features that Uberol offers. From sentiment analysis to customized hashtags, this Berlin-based platform is revolutionizing the way franchises approach their online presence. Kelly provides a fascinating insight into how businesses can incorporate analytics from Google or Facebook, and why a network of over 125 global publishers is a game-changer for directory networking.

But we don’t stop there. We delve into the nitty-gritty of data analytics and social media, and how Uberol helps to untangle this intricate web. Kelly explains how franchises can manage their customer journey, monitor their staff, and even respond to reviews directly through the user interface. Plus, the importance of scheduling outbound social posts and the power of good data. Yet, amid the digital hustle, we don’t forget the significance of forging strong customer relationships to compete with local businesses. So, get ready to revolutionize your online strategy with this dynamic episode.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Sherri Seiber, president of FranFund. Sherri Seiber is an incredible resource for any franchise organization. If you would like to work with Sherri you can reach her here: https://Franpro.vip/GoFranFund

FranFund offers multiple funding solutions with a 99% success rate for pre-approved clients, and shops loan packages to get the best rates and terms, while SBA loans take 45-60 days on average.

Covered in this call:

• ​FranFund originated multiple funding solutions under one roof
• ​​The approval rate for small business loans from banks is only 38%
• ​​99% successful getting funding for pre-approved clients
• ​​They shop your loan package to get the best rates & terms
• ​​SBA loans take 45-60 days on average and ROB’s is even quicker

Ready for a deep dive into the world of business funding solutions? Buckle up as we chat with Sherry Sieber, the trailblazing president of Fan Fun, a company revolutionizing the funding landscape for aspiring entrepreneurs. Explore a smorgasbord of services from SBA loans, Rollover for Business Startups (ROBS), unsecured term loans to home equity loans, and fleet funding. Sherry shares a wealth of insights on the ROBS program and the potential benefits of investing in your own company's stock.

As we navigate the maze of financial qualifications required to start a business and the process of securing a loan, Sherry provides practical advice and guidance. Uncover the significance of understanding your burn rate, credit score, and post-closing liquidity. With her years of expertise, Sherry offers invaluable tips on preparing for the loan process, emphasizing the need for being over-capitalized for long-term success. If you're considering starting your own business and are looking for financial insights, this episode is a must-listen!

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Kris Nieb, president of Franchise Evolution Partners.  Kris Nieb is an incredible resource for any franchise organization. If you would like to work with Kris you can reach him here: https://Franpro.vip/GoFranEvolutionPart

Covered in this call:

• ​Even established brands get stuck & need new systems
• ​Has a Restaurant concept netting $600k on a $2 million top-line
• ​60-90 days to learn a brand, 4-6 months to be selling
• ​What to look for in a brand worth taking on
• ​What is their process for evaluating new franchisors?

Unleash the keys to franchising success with Chris Neeb, the president of Franchise Evolution Partners, who unravels the fascinating world of franchise development. We travel through the intricate journey of how companies, irrespective of their size, transform into lucrative franchises. Listen closely as Chris reveals the secrets behind the transition of Safe Splash into a franchise, leading to its acquisition by Rourke Capital, and the responsible growth of a unique Korean barbecue concept known as Daeji. 

In the latter part of our discussion, immerse yourself in the strategic process of identifying and preparing franchise opportunities. Learn from Chris about how Franchise Evolution Partners meticulously evaluates and plans for a brand, following a potential franchisee from the initial spark of attraction to the grand opening of their franchise. Discover the vital role that compelling marketing materials play in expediting this process. Whether you're an aspiring franchisee, a company considering franchising, or just intrigued by the world of business expansion, this episode promises a rich trove of insights.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.

Welcome to FranPro Resource Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/

Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Matthew Nelson, in Solutions Engineering at Nextiva. Matthew Nelson is an incredible resource for any franchise organization. If you would like to work with Matthew you can reach him here: https://Franpro.vip/GoNextiva2

Gamefication to engage your teams and track, measure and improve your most valuable KPI's, while Call Pop displays the history of existing callers.  This digital communication tech uses AI to track sentiment through the entire customer journey.

Covered in this call:

• ​AI tracks sentiment at each interaction of the customer journey
• ​​​AI proactively monitors social media for bad reviews
• ​​​Call pop recognizes callers and provides call history for context
• ​​​Integrates with over 300 common CRM, POS, and ERP systems
• ​​​Gamification motivates call center employees ​on any metric
• ​And more

Join us on a journey into the innovative world of advanced phone systems with our guest, Matt Nelson from Solution Engineering at Nextiva. Uncover how this revolutionary phone system as a service is transforming business communication by tracking real-time customer sentiment and journey, and providing a comprehensive dashboard with a suite of services from phone, email, SMS, to even web chat. Brace yourself for a deep dive into the intricacies of Nextiva, as Matt guides us through how it's not just a phone system, but a game-changing tool offering a goldmine of business insights.

Have you ever wondered about the power of API and AI in advanced phone systems? Matt shares how Nextiva's cutting-edge AI system recognizes caller ID, offers call context, and executes automated follow-ups. Fascinating, isn't it? We also delve into the potential of sentiment analysis, as a fast and efficient way for businesses to respond to customer needs. Hear how Nextiva's technology was pivotal during the pandemic with their mass notification feature and how their call pop feature aids businesses in managing tricky customer situations.

Discover the ins and outs of phone number porting and how Nextiva's franchise systems are deployed. We talk about Nextiva's dedicated department for franchise companies, where technicians well-acquainted with call flow and scenarios simplify and expedite the deployment process. Tune in, and let Matt Nelson enlighten you on the transformative power of Nextiva, your one-stop solution to streamline business communication and tap into invaluable data and insights. This episode is a must-listen for anyone seeking to elevate their business communication to new heights.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.