Derek Roldan, owner of D1 Appliance Repair, joins Roland to talk strategy in a competitive industry. Hear his inspirational story of perseverance and how he fought to build a winning business after losing his house and car. Derek shares the surprising effect the pandemic had on his business and highlights the significance of customer reviews and referrals (along with his tactics for generating positive reviews). He also discusses the benefits of joining Housecall Pro and the Facebook community. Derek’s long-term goal is to franchise his business and redefine the appliance repair industry.