The front desk is the first place a guest goes when they walk into a salon, and their last stop on the way out.  Yet front desk team members often don't get the respect and credit they deserve - and that's putting it mildly!  Julie Molina is a Certified Front Desk Trainer and team leader with Summit Salon Business Center, and a shareholder and stylist at Soto Signature Salon & Spa in Perrysburg, Ohio. In this episode, Julie and Blake Reed Evans get real about retaining front desk talent, while preparing front desk staff- and management, for the guest drama that comes their way. Plus, how to turn a profit at the front desk. 

SUMM IT UP is produced by Andrea Muraskin, with editorial support from Tim Fisk. 

Follow Summit Salon Business Center on Instagram @SummitSalon.

Follow guest Julie Molina on Instagram @molina.jules.

Follow host Blake Reed Evans on Instagram @BlakeReedEvans. His DM's are always open! 

Download free resources and learn about Summit's front desk training at summitsalon.com/divisions/front-desk-division

Visit us at SummitSalon.com  or join our Summit Salon Community on Facebook to connect with others in the industry.  Get in touch with Summit and let us know what you think of the podcast or who you'd like us to interview next. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry.