In an industry with high turnover and lots of workers fresh out of school, on-the-job education is par for the course. But even for experienced owners and managers, the skills needed to handle personal and performance issues that come up in the salon are often not fully developed. That's why were so lucky to have a conversation with today's guest, Araceli Castañeda. Araceli is a leadership trainer in Summit Salon Business Center's Leadership and Wellness Training division. She's also COO, General Manager and an owner at The Fixx Hair Studio in New Braunfels, Texas. Araceli has a bachelors degree in psychology and a masters in Marriage and Family Therapy.
As Araceli shares with host Blake Reed Evans, managers should go into conversations with employees with an attitude of curiosity. You'll get a lot from this conversation with two seasoned salon leaders including:
What kind of questions to ask
How to listen
Understanding generational shifts in expections of reward and disapointment
Advice for checking internal biases
Self-regulation mini-skills for leaders
Legal and ethical limitations of managment-employee conversationsLearn more about Araceli and schedule a 30 minute discovery call. You can also email her at [email protected].
Sign up for Araceli's Summit leadership subscription series.
Take the Summit Owner Burnout Diagnostic, a research-backed self-assessment to help salon owners identify burnout patterns and receive personalized recommendations for sustainable wellness. Find more information about burnout and the diagnostic tool here.
Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon.
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Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected].
Visit us at SummitSalon.com to connect with others in the industry.
SUMM IT UP is produced and edited by Andrea Muraskin. The executive producer is Tim Fisk.