Conflict is a natural part of human life, and your salon company is no exception. Our guest Nicholas Burns studies organizational behavior, and he says research demonstrates there are mant healthy ways of managing conflicts within a company. Hint: It starts with team goals, and a work environment where employees know where to turn with a problem, and have a chance to have their voices heard. 

We explore concepts like super-ordinate goals, peer-to-peer learning, psychological safety, procedural justice and emotional labor. Also: team-building exercises - yes or no?! And how to handle a client who may be oversharing from the chair. 

Nicholas Burns is a behavioral scientist who studies organizational behavior and questions of how companies can become more efficient and more ethical. He works as a research consultant in New York City. This episode is hosted by SUMM IT UP producer Andrea Muraskin, filling in for Blake Reed Evans. 

Let us know what you think of this episode! You can leave a  rating and review on Apple Podcasts or a comment on Spotify. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Guillaume Duez has worked in marketing and management for L'Oréal for 14 years, rapidly ascending through the ranks. When recorded this interview in 2022 Guillaume was in charge of the prestige brands Kérastase and Shu Uemura Art of Hair. Now he's the General Manager for REDKEN USA. 

Guillaume speaks with host Blake Reed Evans about the legacy and evolution of prestige salon brands, what sets  Kérastase and Shu Uemuraapart, and the benefits they provide for salon companies and clients. 

LEARN MORE

Kérastase 

Shu Uemora Art of Hair

Guillaume Duez on LinkedIn

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Twylla Jane cuts hair for humans. That means whatever your gender identity or sexual orientation, you are welcome at Twylla’s Chicago area salon, and you’ll pay the same prices and be offered the same services as any other human who walks in the door. What’s more, the salon culture encourages self expression and has measures in place to make sure each individual’s personal pronouns are respected. And did we mention the salon is Harry Potter themed? Also in this episode: silent appointments, tips for dealing with burnout, and lots of laughs! Plus, find out what soap opera character host Blake Reed Evans is named after. 

Twylla Jane is a global Redken Artist, a social media influencer, and the owner of Lumos Nox Salon in Naperville, IL. Follow Twylla on Instagram @twyllabroad and check out their salon page @lumosnoxsalon, or at lumosnoxsalon.com. You can also find Twylla’s videos on TikTok: twyllajane. 

This episode was originally published in October 2021. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Gino Maggio is the owner and a barber behind the chair at The Barber Shop Tampa. But he’s not anyone’s boss: the other barbers rent chairs from him and contribute to decision-making for the business. In this episode, Gino chats with host Blake Reed Evans (who is also his loyal customer!) about barbershop culture including booth rentals, gender inclusivity, and maintaining an environment that’s welcoming to women and kids. Also style trends, online booking tech, and more. 

This episode was originally published in April 2022. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Color services are fundimental to any salon business, but color is also ridldled with opportunites for loss. Are your stylists mixing too much color and ending up with waste and the end of a foil? Are you struggling to recall the formula your client loved the last time they were in your chair? Are you ever unsure what to quote a guest for a service, or make sure the front desk bills them appropriately? Are you overwhelmed by inventory? 

Vish's color management software takes the guesswork out of color and integrates with your salon's point-of-sale system, so you can focus on creating an incredible guest experience every time.  This episode, Vish co-founder Tim Howard steps into the host chair with Vish VP of product Les McFadden; and Luke Huffstutter, owner of three salons and a Summit Salon Academy in Portland, Oregon.

You'll learn about new innovations Vish has developed in partnership with salon companies and color manufacturers and distributors, like their new inventory module. Plus upcoming features like a service engagement tool that provides insight into how stylists are interacting with Vish's signature scale and measuring software, plus a service that improves record keeping and quotes during consultations. 

Learn more and book a discovery call at getvish.com. And please let Vish know you heard about them on SUMM IT UP! 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

All hail the Queen of Spa!  Victoria Perry is the owner of Soto Signature Spa in Perrysburg, Ohio, a Summit Spa Consultant, and Spa Division Team Leader at Summit Salon Business Center. Victoria and host Blake Reed Evans discuss both tried-and-true and trending spa services, investing in machines, social media marketing, associate training, and more. 

Connect with Victoria Perry on Instagram: @Victoria.beauty.expert, or email her at [email protected]. 

Visit Summit’s Spa Division to explore the coaching services we offer. 

Has the spa side of your business been dragging? Check out our episode “Spa Reboot” with Emily Richardson for advice on how to rev up your spa. 

This episode was originally published in September 2022. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

If you're a newbie or baby stylist or a salon owner looking to grow and retain new stylists, this episode is for you. 

Guest Lisa Giles is a  digital creator and educator who specialiizes in working with stylists brand new to the industry, or as she likes to call them "guppies." She runs the education and mentoring platform Straight Out of Cosmo, where she teaches classes including "Make Box Color Your Bitch" and "The Bull Sh*t Behind the Business." She's a hair stylist and a Paul Mitchell Pro partner, based in Orange County, California. 

In this episode, Lisa and Blake cover:

• Understanding market rates and charging a rate that's fair to yourself, even when you're new
• Creating customized incentives for new stylists, especially for retail sales
• Building a clientelle through guest education
• Goal and budget-setting 
• Skills not always taught in cosmetology school, like client experience and working with box-dyed hair 

And more.

Follow Lisa Giles on Instagram @LifeofLisaG.

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Fashion, commercials, wig-making, on set: there’s a whole world of work out there beyond the salon. But in show business, success rarely comes overnight. Kauilani Goodwyn is a Mizani artist and educator, and co-founder of the Texpert Collective and the Global Artistry council. After working with hair for over sixteen years, she’s recently become a stylist for TV and film and a member of the Makeup Artists and Hair Stylists Guild. In this episode, Kauilani dishes out advice for hairstylists looking to break into entertainment, including how to network, and the importance of assisting and education along the way. 

Follow Kauilani Goodwyn on IG: @kauigoodwyn.

This episode was originally published in October 2022. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Do you have clients who are sensitive to the chemicals used in salon products? Do you want to make your salon more sustainable and reduce waste? It can be daunting to know where to start when it comes to vetting products that claim to be "cleaner," or moving on from tried and true favorites. That's where Sophia James can help. Sophia James is an independent stylist specializing in vivids and razor cuts, and a green beauty educator (Green Artist) with the Green Beauty Community Foundation, based in Dallas Texas and Denver, Colorado. 

In this episode, you'll learn how to get started with brands, packaging, recycling, working with sensitive clients, and more. Your salon can go green without sacrificing beauty. 

Follow Sophia James on Instagram @indiehavenstudio

Learn more about salon recycling with Terracycle. 

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry. 

Guest Siobhan McCaffrey is Strategic Partnership Development Manager at salon tech powerhouse Phorest. A former salon owner, Siobhan understands all the classic salon pain points AND the latest tech innovations to help keep your salon running on schedule and in the black. Even if you know Phorest, you might be surprised at all their software can do, including integrations with Facebook and Instagram, and a suite of customizable booking features, and more. Listen for insights on:

• Customizing social media marketing to perspective clients, current clients, and "lost" clients who haven't booked in a while
• Customizing booking to client's unique needs
• How to make your cancellation policies crystal clear
• When and how much to charge for a deposit
• Banning unwanted repeat customers 
• Phorest's integration with Vish for a seamless color experience from visit to visit 
• Digitizing salon retail 

Book a demo with Phorest

Follow Phorest on Instagram @phorestsalonsoftware

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at [email protected]. 

Visit us at SummitSalon.com  to connect with others in the industry.