Buckle up.. In this week's episode we talk

- Old marketing = posting, ads, discounts

Key Points: VALUE x VALUE

✔️ The Experience Starts Before They Sit in Your Chair

• Booking process, confirmation, vibe check—all part of your brand

✔️ Word of Mouth is Now Experience-Driven

• Clients don’t just share results—they share how they FELT

• If the energy is off, they ghost—even with great hair

✔️ Retention IS Your Marketing

• Loyal clients = walking, talking ads

• The best “marketing strategy” is keeping clients obsessed with their experience

  So Tune in and take some notes!

In this episode, we’re diving into what it really takes to bring your team together—and why connection is the foundation of every successful salon culture. If you’re feeling tension in the room, noticing cliques, or struggling to get your team moving in the same direction, this one's for you.

You’ll learn how to:

• Build trust without micromanaging

• Lead with intention and create clarity around values, standard, and expectations

• Shift from a group of individuals to a salon team with shared purpose

Because when your team is aligned, the culture thrives—and so does the business. Let’s go from chaos to connection, one conversation at a time. Join us!

In this episode, we’re diving into what it really means to own your client experience—starting with relationship-building.

From the first hello to the post-appointment follow-up, every touchpoint matters.

We are sharing simple ways to strengthen client trust, boost retention, and build genuine loyalty that goes way beyond hair.

Plus, a few hot tips to elevate the client experience instantly. If you’re ready to turn one-time visits into long-term relationships, this one’s for you.

Welcome back! In this episode, we’re diving into the shifts shaping the beauty industry—from the evolution of retail and how clients shop for products to the one thing they consider most when spending money in 2025.

Plus, we’ll explore the growing emphasis on self-care and what it means for the future of salons and hairstylists.

If you want to stay ahead in this ever-changing industry, don’t miss this conversation! 🔥

In this episode, we dive into where the industry is headed and how to stay ahead by focusing on what truly matters.

Key Takeaways:

-The Future of Beauty – Trends shaping the industry & what to expect

-Where to Focus Your Time & Energy – The biggest opportunities for growth and success

-What Matters Most to Clients – Beyond great hair, clients crave experience, personalization, and connection

The industry is evolving—are you ready to evolve with it?

Tune in and start making shifts today!

Strong Leaders Don't PLAY! They SLAY!

In this episode, we’re diving into the anatomy of a strong leader the four key traits that define a strong and impactful leader in the beauty industry. If you’re ready to elevate your leadership game, this one’s for you!

1️⃣ Adaptability

2️⃣ Emotional Intelligence

These are just the start. Join us as we go through all 4 traits in the very powerful episode.

Ready to lean into your leadership? Tune in.

Sponsored By OligoProfessionnel

In this episode, we’re breaking down practical ways to simplify your salon business, eliminate overwhelm, and focus on what truly matters. Whether it’s pricing your services with confidence, mastering client consultations, or resetting your schedule, these tips will help you work smarter, increase profits, and stay inspired.

Just a few things we cover:

We list out our TOP 8. So join us in this episode to simply your business!!  Join us..

Sponsored By Oligo Professionnel

In this episode, we’re diving deep with Steve Reiss from Pivot Point into:

🎓 Post-Pandemic Education – How the beauty industry’s approach to learning has evolved and why staying adaptable is key to your growth.

⚖️ New School vs. Old School Divide – What both sides can teach each other and how to merge modern trends with timeless techniques.

🌟 Closing the Generational Gap – Breaking down barriers between generations to build stronger, more unified teams and communities in the industry.

It’s time to embrace change, learn from each other, and create a future where no stylist is left behind. Tune in now for actionable insights...

Resources -

Beauty Changes Lives

Industry Leader Roundtable white paper – the generations

https://www.pivot-point.com/wp-content/uploads/2024/06/PPI-BCL-2024-Roundtable.pdf

Generational Webcast

https://beautychangeslives.org/beauty-changes-lives-industry-leaders-webcast/

 Pivot Point

Landing Page

https://www.Pivot-Point.com 

Post-Pandemic Education

https://www.pivot-point.com/wp-content/uploads/2024/09/2024_Post-Pandemic_Professional_Education_Research_White_Paper.pdf

In this week's episode we discuss the rise of the popular Hybrid salon model. We will cover why It works, how it can impact your business, and if it's the right business model for you. J and Nina come from 2 different perspectives on this so tune in to see where you align.

Does the hybrid model offer a win-win approach, creating more opportunities for both salon owners and stylists to grow. Let's find out.

In this episode, we dive into five ways to handle online trolls and haters, keeping your peace of mind intact:

Tune in for a quick, actionable guide to maintaining your sanity and staying focused on what really matters!