In this episode, we’re diving into what it really means to own your client experience—starting with relationship-building.

From the first hello to the post-appointment follow-up, every touchpoint matters.

We are sharing simple ways to strengthen client trust, boost retention, and build genuine loyalty that goes way beyond hair.

Plus, a few hot tips to elevate the client experience instantly. If you’re ready to turn one-time visits into long-term relationships, this one’s for you.