You've done all the work of getting a potential customer on your radar. What do you do now? Having good communication, follow-up, and sales training is crucial for your team. Join us as we talk about the best ways to follow up with your self storage leads and communicate with your customers.

Guests: Carol Mixon-Krendl (SkilCheck) and Hailey Teal (Jenkins Organization)

Brought to you by the teams at StoragePug and Affordable Storage Guys Management

From operations to marketing to team processes, there are plenty of lessons that large, multi-location storage businesses have to teach us. Whether you're a fellow large operator looking to improve or a small operator looking to level up, we dive into how these big brands are making it happen.

Guests: Guy Middlebrooks (CubeSmart) & Darren Kelley (Right Move Storage)

Brought to you by StoragePug and Affordable Storage Guys Management

From the costs to customer expectations, running a facility focused on storing boats, RVs, and other vehicles is very different from running a traditional self storage facility full of storage units. There's a lot to know to set yourself up for success. Whether you're new to storage entirely or you're a seasoned storage veteran trying to add vehicle storage to your portfolio, this Gabfocus session features experts and veterans in the field that can give you the perspective you need!

Episode Resources here

Guests: Terry Anderson, Barry Raber, & Greg Ellsworth

Brought to you by the teams at StoragePug and Affordable Storage Guys Management

We answered your self storage questions LIVE to wrap up the Fall Conference in Tennessee. Topics ranged all over the place- pros and cons of 24/7 access, auction timelines, best office hours, software, gate companies... you name it, we probably talked about it. We even had a few industry experts chime in like Cindy Ashby and Stephanie Tharpe.

Special thanks to the TNSSA for letting us record this session.

Brought to you by the teams at StoragePug and Affordable Storage Guys Management

Marketing is a crazy world, and there are tons of ideas about what works and what doesn't. This goes double for online marketing. The problem is that not every marketing strategy works for every industry or even every business in a given industry. Plenty of marketers who don't know the industry try to apply strategies that work in other industries but don't quite fit the landscape of self storage. Today we hear from marketing professionals that actually work inside the self storage industry!

Speakers: Grace Totty (Absolute Storage Management) & Tommy Nguyen (StoragePug)

Brought to you by the teams at StoragePug and Affordable Storage Guys Management.

Do you take advantage of national, state, and local shows for you and your self storage teams? The education and networking opportunities at these events are essential for your success in this industry. Josh and Melissa recap two of the shows they recently attended in Mississippi and Tennessee and discuss some of the highlights, a few things they learned, and why they think you should go, whether it's an SSA event in Vegas or a local luncheon.

Brought to you by Affordable Storage Guys Management and StoragePug.

Are you interested in constructing a new self storage facility? Have you thought about remodeling an existing facility? Do you know what materials to consider, what a reasonable timeline is, or even what questions to ask? In today's episode we cover just about everything from feasibility studies, to materials, to lease up.

Special Guests: Nigel Kreft (Storage Structures) and Jeremy Rollwitz (The Jenkins Organization)

Brought to you by the teams at StoragePug and Affordable Storage Guys Management

I'm sure most of us in self storage have insurance, but is it the right kind? Are the right things covered? What are the events that should trigger reevaluating your level of coverage? We aren't insurance agents, but we tackle a few of these key questions every facility owner should ask. If you need a solid agent, contact your local storage association for recommendations for your area.

Brought to you by StoragePug and Affordable Storage Guys Management

There's a lot of talk about making money in self storage, but what about the best ways to spend it? Do you have a handle on managing your finances? They're the lifeblood of any business. Without proper financial management, you can easily find yourself digging your business into a hole. See what our expert panelists have to say about keeping track of and even improving your self storage business's finances as we learn about accounting, revenue management, preparing for a recession, and a little bit about taxes.

Guests: Magen Smith (Atomic Storage Group) & Alex Erbs (Erbs Management Group)

Brought to you by StoragePug and Affordable Storage Guys Management

Finding balance between work and everything else can be a struggle, especially if you own and operate a self storage facility. Customer interactions, maintenance issues, and operational tasks don't always fit neatly into a 9-5, 40 hour a week job. How do you find balance? How much work is too much or not enough? Our hosts offer some tips about making the most of your time and focusing on what really matters to you.

Brought to you by the teams at StoragePug and Affordable Storage Guys Management.