This week we dive into the world of reputation management, exploring the importance of reviews and customer follow-up. What messages are you sending out? Should you always respond to reviews? What should I look for in a reputation management company? Learn the strategies and tools you need to manage your self storage facility's reputation effectively.

Hosts: Josh Huff & Melissa Huff

John Chang (Marcus & Millichap) joins us on this rebroadcast of our recent webinar and shares his expert insights on the current state of the self storage industry in relation to the broader economy. We explore the future of the economy and identify key economic indicators to watch for self storage operators. Is it time to buy or sell your facility? Will Public Storage acquire Life Storage? Will we avoid a recession? Tune in to hear John's predictions and gain valuable insights on navigating the economy in the self storage industry.

Hosts: Tommy Nguyen & Melissa Huff

Brought to you by the teams at StoragePug and Affordable Storage Guys Management

It's the episode you've been waiting for! Tommy, Stephanie, and Julio join us to share some of the wildest stories from their self storage experiences. From snakes to suspicious employees, Disney swag to daring break-ins, we've got it all! Recorded live at the Florida Self Storage Conference in Orlando, tune in to hear the craziest self storage stories from the Sunshine State. You won't want to miss this!

Crazy stories start at 15:40

Hosts: Josh Huff & Melissa Huff

Special Guests: Tommy Nguyen, Julio Otero, and Stephanie Tharpe

On today's episode, we delve into the top applications we use to manage marketing, operations, customers, and the team for our 30 self storage facilities. From Adobe Creative Suite to Google and Monday.com, discover the benefits of these programs and how they help us streamline processes and improve operations. Plus, we give a shout out to our new at-home bartender.

Hosts: Josh Huff & Melissa Huff

Featured Applications: Adobe Creative Suite, Monday.com, Google (Ads, Analytics, Business Suite, etc.), Birdeye, Envato, and more...

What stats do you use to measure your success in self storage? Do they look sexy, but lack substance? If a stat only backs up what you want to see, it could mean trouble for your business. Every stat has a story behind it and understanding that story can make all the difference. Today we look at the examples of occupancy rates and website traffic to find what is truly "sexy" about our stats.

Quote of the Day- "The numbers don't lie if you're looking at the right numbers."

Hosts: Melissa Huff & Josh Huff

Brought to you by the teams at Affordable Storage Guys Management & StoragePug

It's important to count the cost before you start any project. That's the goal behind feasibility studies in self storage. Will I make money? What does my competition look like? Can I afford to run this? What are the red flags and green lights? All of these questions and more are answered with a feasibility study. We get into all the details of what it is, why it's important, and where you can get one if you're thinking of buying or selling self storage. Plus our usual recommendations (spoiler, we recommend getting a feasibility study).

Hosts: Melissa Huff & Josh Huff

Brought to you by Affordable Storage Guys Management and StoragePug

Special guests Adam & Megan Armstrong join us today to give us the inside scoop on owning and operating self storage. We get into the lessons learned, what has given them success, what has given them heartburn, and things to consider if you are thinking about owning and/or operating your own facility. Plus, some key recommendations at the end of the episode.

Hosts: Josh Huff & Melissa Huff

Guests: Adam Armstrong & Megan Armstrong- A&G Storage Solutions

A fake manager, a domestic dispute, and an afternoon rendezvous highlight the tales in this first volume of storage stories. So pour yourself a drink (if you're not at work), sit back, relax, and enjoy a few fun and crazy stories we all can relate to if you've been in self storage for a minute or two. Plus a few more recommendations at the end of the episode.

Hosts: Josh Huff & Melissa Huff

Do you have the street smarts to keep your self storage facility secure? We've all heard about cameras, locks, and gates. But even "secure" facilities can have security problems if people see an opportunity to make trouble. How can you limit those opportunities and go beyond the hardware to increase the safety of your facility? We'll get into all that and more. Plus, stick around for our recommendations at the end of the episode.

Hosts: Josh Huff & Melissa Huff

Brought to you by the teams at StoragePug and Affordable Storage Guys Management

As the calendar turns, most of us will set all sorts of goals for the new year. But are your goals SMART? Josh & Melissa break down some important categories to make sure your goals are effective in bringing success to your self storage business. Goals need to be Specific, Measurable, Achievable... tune in to hear all about the importance of SMART goal setting for 2023.

Hosts: Josh Huff & Melissa Huff