Families escaping the shelling and bombardment in Gaza have sought refuge in premises belonging to UNRWA, the UN agency that supports Palestine refugees across the Middle East.

Some of the agency’s 13,000 staff members are among them, said Juliette Touma, UNRWA Director of Communications, who is based in Amman, Jordan.

She told UN News's Ezzat El-Ferri that despite displacement and loss – of loved ones, neighbours and even colleagues – these “unsung heroes” continue to deliver, even while fearful for their own lives.

Ms. Touma began by outlining damage UNRWA has sustained four days into the conflict, which some of her colleagues said is the worst they have experienced by far.