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Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates episodes
- 4 Secrets To Restaurant Victories with Tracey Matney
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Tracey Matney is the founder and CEO of Restaurant Victory, and is a chat marketing & ROI expert who specializes in helping restaurants get more fans and revenue.
She and Zack talk how to collect customer data (without invading privacy), using it, tracking ROI, and more. Thanks Tracey!29 min - The 4 Things You Need To Know In The New Normal with Wilson K Lee
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Wilson K Lee, a serial entrepreneur, successful restaurateur, prominent YouTuber, and COVID-turned-consultant, came on the show to discuss his four biggest tips for restaurants to survive during the pandemic. He and Zack talk omni-channel approaches, diversifying your revenues, hygiene and signage, and connecting with your customers. Thanks Wilson!
26 min - For The Love Of Pizza - 5 Success Tips From Scott Wiener
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Scott Wiener is the Big Cheese (owner) of Scott's Pizza Tours, as well as the founder of Slice Out Hunger, a non-profit organization that use pizza to help the hungry. He and Zack talk about Scott's story, his tips for restaurateurs during COVID-19, and of course, Scott's favorite kind of pizza.
28 min - How To Build A Successful Brand with Wing Lam of Wahoo's Fish Taco
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As one of the founders and owners of one of the most successful brands in the country, one of the "Top CEOs To Follow", and one of the nicest guys around, Wing Lam had some incredible insights to share about how you can build your brand and help it survive the corona virus.
26 min - Using Technology To Grow Your Restaurant with Skip Kimpel
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Skip Kimpel, Chief Information Officer at 4R Restaurant Group talks with Ovation CEO Zack Oates about making IT a revenue generator, contactless restaurants, and moving forward in COVID-19.
18 min - Optimizing Operations During COVID-19 with Paula Grassell
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Paula Grassell is an operations expert - as a former operations manager at MOD Pizza, REI, and Starbucks, she had great insights to share about how restaurants can manage during this pandemic. Her and Zack Oates discuss tuning into customers, being in the people business, how to get front line workers engaged, and more.
21 min - How Restaurants Can Stay Strong Post COVID-19 with Tanvir Bhangoo
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Tanvir Banghoo, Managing Director at TBX Digital and VP of Technology at Freshii talks strategies for surviving the new normal with Zack Oates. They discuss the importance of becoming a digital first business, taking time to ground yourself each week, ghost kitchens, and more.
23 min - Fulfillment of Prophecy: Moving Off Premise with Erle Dardick
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5 insights and other wisdom from food industry founder, consultant, visionary and thought leader, Erle Dardick for restaurateurs moving forward.
36 min - The Future Of Restaurants: Positioning Post-COVID-19 with Bruce Reinstein
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6 tips and other insights from the award-winning hospitality executive and partner and Kinetic12.
19 min - Making Restaurants More Efficient with Bradley Bloch
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Bradley Bloch is the co-founder and CEO of CFO2, a company dedicated to helping restaurant operators level up their financials and run a tighter ship. He discussed four specific tips and gave other great insights with Ovation CEO Zack Oates on this edition of the Give An Ovation podcast.
28 min
About Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
From the publisher's feed
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by…
Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tech partner, this podcast will leave you with practical insights and plenty of reasons to celebrate and Give an Ovation.
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