Carrie and Sean have some great insights to the process of owning, hiring, training, and working remotely in a virtual world that may be new to many. They were the owners of Gnarlybooks.ca and managed a team of 14 remotely throughout Canada. They operated a full-service cloud-based bookkeeping and accounting firm with the fundamental concept of ‘Helping More’. With this belief, all decisions, operations, and approaches were based on this core philosophy at GnarlyBooks. This certainly pertains to employee retention, motivation, and engagement as much as it pertained to both customer satisfaction and business growth.