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On this week’s episode of Grease the Wheels, Uncle Jimmy follows up part one about Video being a tool for mechanics with part 2 about Service Advisors. When a Service Advisor has technicians doing the video, or in some rare instances is doing the video themselves, they have an undeniable advantage over a fixed ops department where there are no video MPI’s performed. This is why it is infuriating when service advisors fail to leverage the high definition evidence of work or maintenances that need to be done. There is not much more else that a tech or ‘designated hitter’ can do to make that service advisors life easier, yet often times they are squandering opportunities left and right when they do not use the Video MPI as a sales tool. Smart Advisors use every tool in the kit to make sales and make the fixed ops department more money. However there is a glut of service advisors that do not fit this parameter. Any customer facing job is a difficult one, brought with all sorts of personalities, mood swings, and financial situations — however a failure to ask for the sale and a lack of attempting to overcome the customers objections are the hallmarks of useless personnel that are easily replaced by AI. 

Also Uncle Jimmy hits us with some real tangible rage. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!  

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On this episode of Grease the Wheels, Uncle Jimmy goes over some of the finer points of the Video Multi-Point Inspection; more specifically all of the very valid reasons that technicians do not want to do them! From being camera shy to not being the “loquacious type” and tons of background noise and poor lighting, there are a myriad of reasons for technicians to want to shirk this responsibility overall. We haven’t even mentioned that the vast majority of shops are not paying technicians for the time that they spend on these, but this is an incredibly important factor when having this discussion - the refrain of which is a simple, “you get what you pay for!” However, we also talk about some of the conversions that we have had that were 100% caused by the video and ask, “who got the commission on that one?” Bottom line, video isn’t going anywhere, and the better that you are at it, and the more your shop embraces this technology with some modern management techniques, the better off everyone will be. If you want this to go as smoothly as possible, and want top work with Uncle Jimmy and Erik the Producer personally, have your management team click the link at the bottom of the episode description! 

Also Uncle Jimmy sharpens the executioners ax for the imminent follow up which is about the Service Advisors in this series! 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!  

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On this weeks episode of Grease the Wheels, Uncle Jimmy makes a comprehensive wish list of things that we would like to see in the automotive industry. This list doesn’t leave anyone out either, with special focus on customers to start it off, and special callouts for management and ownership that does it right. We also get into the wishlists for our fellow technicians, and our wishes for parts people. The most pivotal wish that Uncle Jimmy has this year is for service advisors to simply ask for the sale and for the government to stop telling companies how to make cars — with similar levels of vitriol for both. Finally we get to the manufacturers themselves, and their relentless pursuit to make cars harder to work on, and this is a big one. What is on your Christmas wishlist —let us know over on the Facebook page! 

Also Uncle Jimmy wishes everyone a Merry Christmas, Happy Boxing Day, Happy Kwanzaa, and a belated happy Hannuklah while Erik covers Blessed Yule and a Happy Winter Solstice!

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!  

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On this episode of Grease the Wheels, Uncle Jimmy goes over some very interesting survey results from inside the automotive industry from WrenchWay. They asked a lot of the right questions when it comes to things like job satisfaction, training opportunities, and how well their facilities are kept — but there are a handful of things that we feel like might be actually 100% in agreement across the board. There were points of major agreement, and a few that surprised us! 

Also Uncle Jimmy carries on his favorite holiday tradition of breaking down automotive news articles. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access! 

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On this weeks episode of Grease the Wheels, Uncle Jimmy goes over an oldie-but-a-goodie with his 10 thesis on automotive diagnosis. With modern automobiles becoming more and more complex, checking batteries (especially when there are tons of weird or seemingly unrelated problems) is always a good Bet. Things like Visual Inspections and Scanning the vehicle for faults seem to be a given, but can be complicated when an advisor is diagnosing from the chair. Any time that you have access to a vehicles repair history or CarFax report is a good thing, especially when they are in for the fourth time in a month for the same problem and hoping that somehow that problem has gotten cheaper to fix — which is hasn’t, it never has, and that isn’t how this works! 

Also Uncle Jimmy talks about the best tasting parts of a wiring harness (for a mouse) and does his best Joe Cocker impression while impersonating customers. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access! 

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On this episode of Grease the Wheels, Uncle Jimmy outlines all of the ways that flat rate technicians lose time and money to the inefficiencies of the dealership system itself. Support staff and Service Advisors are key culprits, between not separating items on repair orders, repair orders that are poorly written or feature hand written add-ons, and not going over cars to check and see what else is wrong with them such as check engine lights. This problem is massively amplified with porters and lot personelle when they do not follow proper procedures such as putting the car in numbered parking spots and not hanging identifying hang tags. When you start adding it all up, there is a lot of this going on in any shop that utilizes the flat-rate system, and it doesn’t cost the dealership a nickel! There are also tons of things that the technician is expected to do for free, such as airing up the tires, “complementary" inspections , checking and filling fluids and again — they cost you time, which in this system is costing you money. Also major time wasters; the systems themselves such as internal, OEM, and third party software  even when they work right! Bottom line the best system that a shop can have to be fair and equitable to the talent that keeps that shop making money is a hybrid that features salary with production bonuses — and that might just fix the tech shortage overall! 

Also, Uncle Jimmy completely forgets about the Ford Explorer Firestone Tire Scandal and talks about his favorite secret societies. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access! 

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On this weeks episode of Grease the Wheels, Uncle Jimmy talks about the nature of customers. No one likes having to pay for their car to be fixed, except some of weirdo’s who can tell when we are running the right gas or not. No, most customers will actively chafe when we recommend repairs to their vehicle, no matter how badly they are needed! This becomes compounded when you do a video explaining what is wrong with their vehicle and the service advisor fails to mention a single recommendation from that video and the customer walks out the door with tires that are showing cords or an oil leak that rivals the Exxon-Valdez. Video however is they key to breaking this down, and with coming improvements to Video MPI and the contextualization and AI integrations that we are going to see in their next iterations, the facts might just turn the tides on these unreasonable people.  What is the most unreasonable customer that you have experienced - let us know over on Facebook! 
 
 Also Uncle Jimmy talks Rez Gas. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access! 

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On this weeks episode of Grease the wheels, Uncle Jimmy dreams of electric sheep - er, service advisors! Ai is filtering it’s way into dealerships more and more. Some of the immediate casualties of this are going to be in sales, as a well put together data set and website are coming straight for the heads of your underperforming sales people. Getting it into the service department will also completely cull the industry of underperforming service advisors, because an AI will never NOT ask for the sale (which has become a huge problem in some shops given the metrics that we are looking at. However, AI is a LOOOONG way off of being able to fix cars, even if they can sometimes tell you if you need tires. Pairing AI with Video Multi-Point Inspections is going to be an absolute game changer in all of the best ways, and we cannot wait to see how gets it to market first! 
 
 Also Uncle Jimmy prophesies the ultimate AI Sales Consultant - Reese! 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access! 

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On this episode of Grease the Wheels, we talk about some of the pull factors that are in fact causing the tech shortage. This is a significant problem in the industry, and thankfully some seriously high up people are actually talking about it. To illustrate this, we talk about the massive tug of war that happens regarding the money in the industry, and how to fix this massive problem that is causing people to leave the industry or more likely avoid it all together. The shop and dealership owners that are feeling the tech shortage the worst are the ones who are not understanding this tug of war, and are often pulling the hardest on the existing money in the system — offering incredibly low wages that cause their existing talent to leave and new talent to not apply to their god-awful job postings. They deserve this! We also talk about how warranty times have caused many experienced technicians to leave the industry, as it is a losing proposition to do some of these jobs which can cause tickets to stack, cars to not get done either on time or at all, and one star reviews to pile up like so many spent tires and brake rotors. Bottom line, it is the money in many cases that are causing experienced techs to leave, and tech schools to go under attended across the industry. 
 
 Also Uncle Jimmy has a poltergeist that occasionally makes his life more difficult than it needs to be, most likely because it is his white collar father! 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access! 

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On this week’s episode of Grease the Wheels, Uncle Jimmy takes to task a newsfeed article that stumbled across his unnamed homepage (it was probably AOL) regarding the common warning lights in cars and what they mean — according to someone who has never worked on a car. These ones are always fun, from the teapot of doom and the drunk robot, to more obscure and abstract examples — people really have no idea how their cars work and when the car tries to tell them something this is compounded. The real takeaway that is missed by the vast majority of the points in this article is that when your car is telling you something, you are more than likely to need professional help when it comes to making that light turn off. Some lights are more dire than others, and some can just make it more likely that either your car or yourself might die! What are your favorite customer names for idiot lights, let us know over at the Facebook page. 

Also Uncle Jimmy sits too close to the mic and does his best impression of the Black Keys, ‘Rubber Factory'
 
 This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!