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Dr. Phil would say that, "communication is key to any relationship", but that becomes really true when people are trying to describe what's wrong with their car. Thankfully(heavy sarcasm) people are often less than forthcoming with the details of their problem for fear of admitting fault. Combine this with service writers who aren't listening anyways and its like trying to solve a puzzle without half the pieces. Thankfully, sometimes we get to talk to the customers directly and we get what Paul Harvey would call, "the r-r-r-rest of the story!"

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All men might be created equal, but as for shops- not so much! On this week's GTW we ask the questions that should be asked when looking for a new shop to work in such as: does it have the right equipment? Will you have to push cars in by hand with some of the other heavy hitters in the shop? Is it built to the standards of a 3rd world country? Will you have to go off site to take a shit? You know, the important stuff!

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On this episode of Grease the Wheels, we give out actual consumer advice about aftermarket warranties. We have found a bona fide way to get these companies to stop calling you, and we analyze the types of warranties - namely the ones that tell you what they DO cover, and the ones that tell you what they DON'T cover. Bottom line, they don't want to pay out, but there are a few of these companies that are SHOCKINGLY good.

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Some parts of our job are clearly defined by management, but your actual role in the shop often comes down to the intangibles. Weather you're the shop Guru, DJ, Clown, or just the guy who fucks everything up, you have an important role in your shop. Own it, because every shop has one!

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When working at a shop or dealership there are some situations that are completely unavoidable. From working on a dumpster and not having the right tools, to wrecking a customers car or having desperately needed work declined - some are your fault, but A LOT of them arn't. In this episode we take a look at both types and walk through how best to deal with them. GTW is a weekly podcast for mechanics, techs, and anyone who works on cars. Hit us up on Spotify, iTunes, Google Play for a new episode every Thursday morning!

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"Service Advisors don't really need any skills except maybe how to type, and some of them cant even do that!" In this episode we look at some of the B.S. that service advisors pull that directly affects your paycheck, and we take a look at how the best service advisor we've ever met didn't know a single fucking thing about cars. GTW is a weekly podcast for mechanics, techs, and anyone who works on cars. Hit us up on Spotify, iTunes, Google Play for a new episode every Thursday morning!

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Money, its a gas. Except sometimes flat rate can totally suck ass. On this weeks GTW, we talk division of labor, how jobs get doled out, the pitfalls of flat rate, and some of the other payment styles out there.

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We firmly believe that techs should have each other's backs, but there's a handful of situations where we really don't want to. On this weeks GTW, we talk what it takes to be a technician, and one of the most aggravating situations we've ever come across that resulted in over 100 faults on a fairly new BMW- because of pure laziness.

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Some are justified, some are ridiculous. They all suck. This week GTW talks comebacks.

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Believe it or not, there is probably someone at your job more miserable than you are. Coincidentally, they are the only people in the building paid less than you are. This week we dive into the the world of parts guys.