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In one way or another, all of us have some form of a dispatcher who doles out what we're working on for the day. Human dispatchers have human downsides such as playing favorites and are at the mercy of customers. However good dispatchers can read a shops technicians skill levels and keep the work flowing efficiently. Make yourself available to the dispatcher for the stuff that needs to get done that no one wants to do- they will throw you a bone. On the other side of the dispatcher equation, you would think that an electronic RO system would be harder to mess with, however experience would say that there even easier to fuck with than the human kind. Also, Uncle Jimmy explains spontaneous human combustion and price fixing collusion by dealers.