Group Practice Tech

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re talking about different chat services you can use in your group practice both for logistical reasons and to promote team cohesion. 

We discuss different software options, what to keep in mind HIPAA wise, chat options for discussing client information, using a VOIP service for messaging in your team, and the difference between messaging clients and messaging your team.

Stay tuned for future episodes!

For more, visit our website.

Resources

"HIPAA-propriateness" vendor/product reviews from Person Centered Tech

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re talking about teletherapy again, but with a twist: how to make teletherapy more comfortable, both for the clinician and for the client. When your clients and your clinicians are comfortable with teletherapy, that will directly translate to effectiveness and satisfaction for both parties. 

We discuss teletherapy fatigue, ways to resource + equip your team, practical ways to make things easier on your clinicians, moving past the bare minimum to optimizing things, tech comfort + retention, how creating a comfortable environment for your clinicians translates into money for your practice, how to talk to clients about technology, tech recommendations, how to figure out what to invest in, and more. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• Roy's presentation "Reducing Fatigue and Improving Satisfaction (Yours and the Client’s) In Teletherapy" from PCT's (recorded) pay-what-you-can on-demand conference Thriving and Making Comfort Conference 
• PCT's Group Practice Telemental Health Program 
• 2 CE hour course "Video Presentation Skills in Telemental Health, Both Basic and Intermediate 

free video "Avoiding Teletherapy Strains and Fatigue"

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re talking about the big news: as of July 1, 2020, PSYPACT (Psychology Interjurisdictional Compact) is now live! PSYPACT is now taking applications to get the APIT - Authority to Practice Interjurisdictional Telepsychology. PSYPACT is currently enacted in 13 states, but 16 other states have introduced legislation to join, so it could soon be in as many as 31 states. 

We discuss the different type of approvals you can apply for with PSYPACT, PSYPACT in the context of COVID, national-level teletherapy, the impact on other types of mental health professionals,  where to find state-specific PSYPACT information, the complexities of inter-jurisdictional practice, licensure standards vs. continuity and access to care, steps other mental health professionals can take to support legislation like this,  and more. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• PCT article: PSYPACT: True Interstate Psychology Starts Today!
• PCT's 50-State Emergency Teletherapy Practice Rules Survey *Updated to include PSYPACT!* 
• PCT's Group Practice Telemental Health Program

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re talking with Eric Strom, owner of Strom Consulting. We talk with Eric about marketing a group practice and about cross-jurisdictional practice.

We discuss ways to conceptualize marketing for a group therapy practice, marketing under HIPAA, ways to make your email marketing HIPAA friendly, how having a well thought out email security plan makes your clients feel cared for + secure, how PHI is defined, the need to treat both current client and prospective client info securely, tech notes to keep in mind while marketing, practicing telehealth in multiple states, how different state regulations interact, the importance of doing due diligence, and more. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• Strom Consulting
• PCT's 50-State Emergency Teletherapy Practice Rules Survey
• Virtual (Recorded + On-Demand) Thriving and Making Comfort Conference
• Group Practice Telemental Health Program

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re talking with Joe Bavonese, owner of Uncommon Practices. We talk with Joe about finding next steps for marketing during COVID. 

We’re going deep into group practice marketing strategies this week and talking with Joe all about how he’s adapted his marketing strategy during COVID times. 

We discuss shifting your practice to teletherapy, email marketing, community networking, google ads, facebook ads, and what got Joe through the major shift for his practice in the midst of the COVID-19 pandemic; as well as tips for other group practice owners, and silver linings that come with the shift to teletherapy. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• Group Practice Success
• Uncommon Practices
• Virtual (Live + Recorded) Thriving and Making Comfort Conference
• Group Practice Telemental Health Program

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re talking with Maureen Werrbach, owner of Urban Wellness Counseling and the founder of The Group Practice Exchange. We talk with Maureen about how she supports fellow group practice leaders, resources she provides and curates for them, and the hands-on and lived experience of being a group practice leader herself. 

We’re going deep remote leadership this week and talking with Maureen about how she’s approaching leading from a distance. 

We discuss maintaining team culture virtually, Google Meet, finding ways to thrive during the pandemic, coaching clinicians when pivoting gets hard, marketing for telehealth, becoming a continuing education provider, delegating, how she determined her 3 phases for reopening in-person sessions, and silver linings. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• Group Practice Exchange Membership
• Group Practice Exchange Facebook Group
• Group Practice Owners Summit
• Virtual (Live + Recorded) Thriving and Making Comfort Conference
• Group Practice Telemental Health Program

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

This time, we’re chatting about some of the most effective ways to build up new clients and get past clients to return for teletherapy. We have suggestions for what to put on your website and best practices for content to sell clients on teletherapy.  We also spend some time talking about how our attitudes toward teletherapy can go a long way toward shaping our clients’ thoughts about it. 

We also discuss updating Psychology Today and other directory profiles, email marketing + HIPAA, and figuring out what terms to use on your website so people can search for you. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• Our upcoming virtual (and recorded!) Thriving and Making Comfort Conference

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

First of all, we want you to know that Person Centered Tech acknowledges that therapy as a field is very white. As group practice leaders, there's both an opportunity and a responsibility to develop and spread anti-racist practices in our own businesses as well as our professions. We can foster diversity and inclusivity within our teams and create a safe and affirming space for black and indigenous people of color and people of color, and Black Lives Matter.

This time, we’re discussing what's happened during this rapid and emerging time of transitioning to telehealth and the context of COVID-19. We also look toward what comes next and how we can grow and strengthen our practices, despite the challenges of the time period that we’re currently in. 

We’re going deep on strategies to not just survive this time period, but to thrive during it.

We also discuss the changing regulations for cross-state practice, the difference between offering online therapy and being a fully online therapy practice, PSYPACT, insurance reimbursement, and transitioning from emergency regulations back to normal practice. 

Stay tuned for future episodes!

For more, visit our website.

Resources

• 50-State Emergency Teletherapy Practice Rules Survey for Counselors, MFTs, Psychologists, and Clinical Social Workers 
• Our upcoming virtual (and recorded!) Thriving and Making Comfort Conference

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

Today’s episode is a conversation with the Documentation Diva herself, Dr. Maelisa Hall. Maelisa is the brains behind QAPrep.com, where she shares her endless wisdom on all things documentation for therapy practices. She offers resources on EHRs, HIPAA, supervision, consultation, and time management on her website. 

In today’s chat with Maelisa, we’re talking about making sure you get paid by completing your documentation properly in your practice. We discuss documentation (particularly in the context of the COVID-19 pandemic), quality assurance, telehealth, and telehealth reimbursement. We also talk about barriers to completing notes (including stress and burnout), strategies you can use to avoid clinicians getting behind in notes, reviewing notes for quality assurance, ways to measure progress, audits vs. case reviews, what you should be documenting right now, and communicating policies to clients. 

Above all, we look at how proper documentation helps you bring in the money for your practice, provide clinically effective care, and provide professional development for your staff. 

Stay tuned for future episodes!

Resources

QA Prep Website 

Visit us on our website!

Welcome solo and group practice owners! We are Liath Dalton and Roy Huggins, your co-hosts of Person Centered Tech.

On today’s episode, (our first interview!) we’re chatting with Beth Sertell, the owner of Holistic Consultation in Columbus, Ohio. We’ve been talking a lot about Telemental Health recently (if you missed it, check out episodes 105 + 106), so today we’re talking about what Telemental Health looks like in practice in the real world!

Beth completed our Group Certified Practice Program for Telemental Health, and she’s a total rockstar. We chat with Beth to see how she implemented this program in her practice, the lessons she’s learned during the process, and intentional business ownership. 

As we’ve mentioned before, Telemental Health is an Opportunity Zone, and we’re taking a look at the opportunities this can open up in a group practice. This episode is PACKED full of tips - if you’re curious about offering telemental health, bookmark this episode! Beth has so much wisdom to share, like the reasons she decided to go with telemental health, the considerations she took into account, the research she gathered, how she rolled out the program with her staff, the benefits of offering telemental health to the practice, how she has informed clients of this new offering, the transition to online sessions with clients, how this works with insurance, and the specific programs she uses to make this offering work. 

As always, we look at how technology and telemental health, in particular, can help you expand your group practice, meet the needs of your clients, and help you run your business smoothly. 

Stay tuned for future episodes!

Visit us on our website!