
Sign up to save your podcasts
Or
Apps were supposed to make life easier to navigate, but they often create more complexity. Planning a trip can involve hundreds of digital touchpoints over several months. But new advances–especially the growth of AI agents–coupled with ambient and voice-recognition technology, could make apps obsolete. BCG’s Dutch MacDonald imagines a world where, for example, we could just have a conversation with our personal AI assistant about our dream vacation and it could do all the planning and booking for us.
Learn More:
Dutch:https://on.bcg.com/4k3Hy5s
How AI Agents Are Opening the Golden Era of Customer Experience: https://on.bcg.com/4ndwK7K
BCG’s Latest Thinking on AI: https://on.bcg.com/3ZMzmj0
4.9
5151 ratings
Apps were supposed to make life easier to navigate, but they often create more complexity. Planning a trip can involve hundreds of digital touchpoints over several months. But new advances–especially the growth of AI agents–coupled with ambient and voice-recognition technology, could make apps obsolete. BCG’s Dutch MacDonald imagines a world where, for example, we could just have a conversation with our personal AI assistant about our dream vacation and it could do all the planning and booking for us.
Learn More:
Dutch:https://on.bcg.com/4k3Hy5s
How AI Agents Are Opening the Golden Era of Customer Experience: https://on.bcg.com/4ndwK7K
BCG’s Latest Thinking on AI: https://on.bcg.com/3ZMzmj0
1,861 Listeners
381 Listeners
1,060 Listeners
110 Listeners
2,285 Listeners
195 Listeners
610 Listeners
106 Listeners
163 Listeners
107 Listeners
649 Listeners
220 Listeners
37 Listeners
182 Listeners
72 Listeners
158 Listeners
15 Listeners
3 Listeners
32 Listeners