In this conversation, Garry Ashton interviews Hannah from the Bega Mowa Center, exploring her journey into the lawn care business, the challenges faced in the industry, and the importance of diversification. They discuss the dynamics of running a business, the role of brands, customer service, and the shift towards battery-powered tools. The conversation also touches on equipment maintenance, the contractor's perspective, and the significance of product knowledge in providing excellent service. In this conversation, Hannah and Garry discuss the intricacies of lawn care equipment, focusing on the importance of maintenance, the differences between contractor and homeowner needs, and the evolution of tools from petrol to battery-powered options. They explore the challenges of running a dealership, the significance of choosing the right equipment, and the future trends in lawn care technology, including robotic mowers. The discussion emphasizes the need for realistic expectations in equipment performance and the importance of customer service in the dealership experience