Healthcare Rap

(Originally aired in November 2022) Justin Wartell, Managing Principal at Monigle, walks through his agency's Humanizing Brand Experience report. Their extensive research identifies personas in ways that healthcare leaders can use to design consumer-first experiences. 

These personas are just as relevant today, so it’s worth another listen!

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This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#445) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

You heard it here: Dr. Tim Church, Chief Medical Director at Wondr Health, believes that the popularity of GLP-1's will surge much higher once pill offerings are approved in the coming months. He also shares the current state of preventive health, why it’s easy for everyday people to feel confused about new weight loss options, and what he recommends to do when you feel like your personal health is stuck. 

All that, plus the Flava of the Week about the White House health tech event that’s dominated our feeds for the last couple of weeks. Just what was it again, who was there, and what commitments did they actually make? 

SPOTLIGHT: FRIDAYS 

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JOIN THE COMMUNITY 

This show is produced by the Healthcare Rap Community, bridging the gap between those designing and marketing healthcare, and healthcare consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#444) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

(Originally aired in August 2022) Rob Klein shares key findings from his firm’s omnibus research report that illustrate how consumers are thinking differently about healthcare and how it impacts everything from attention spans to brand recall. 

These consumer insights continue to shape service design today, so anyone who is championing consumer experience will want to pay attention to what this research tells us about changing attitudes and behaviors. 

JOIN THE COMMUNITY 

This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#443) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

Michael Dalton, Founder and CEO of Ovatient, shares how we should be talking about digital front doors in 2025, how to move from a patient portal to a patient journey, and the tech that’s needed to connect beyond episodes of care. 

All that, plus the Flava of the Week about the Whoop’s warning letter from the FDA. What are both sides claiming about Whoop’s Blood Pressure Insights feature, and what could be the implications for the broader wearables market? 

JOIN THE COMMUNITY 

This show is produced by the Healthcare Rap Community, bridging the gap between those designing and marketing healthcare, and healthcare consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#442) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

(Originally aired in August 2023) Dr. Justin Norden, now CEO of Qualified Health was an adjunct professor at Stanford Medicine and a partner at GSR Ventures. 

He shares highlights from the first-ever collaborate state of healthcare generative AI report. 

We thought it would be interesting now that Justin returned as a guest earlier this week (#440) and generative AI has progressed so quickly, so let us know what you think about this one! 

JOIN THE COMMUNITY

This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#441) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

In the next 12-24 months, most patient journeys will start with an AI-powered question about their health information, says Dr. Justin Norden, CEO of Qualified Health. He also shares highlights from the company’s launch, where he is seeing generative AI deliver real ROI right now, and how leaders should be thinking about governance and safety, especially as policy is constantly changing. 

All that, plus the Flava of the Week about the launch of Amazon Diagnostics in India. How will this new offering impact the home testing space when it launches in the U.S., and how can diagnostics and the broader longevity space alter the starting points of health journeys? 

JOIN THE COMMUNITY 

This show is produced by the Healthcare Rap Community, where healthcare leaders and consumers come together to inspire change at the intersection of traditional sick care and consumer-based well care. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#440) 

See omnystudio.com/listener for privacy information.

(Originally aired in October 2023) Dr. Creagh Milford was Senior Vice President of Retail Health at CVS Health and is now President of Oak Street Health, the CVS subsidiary. His vision for the role of retail health clinics still serves as a true north for consumer-driven collaboration and reducing fragmentation of care. 

JOIN THE COMMUNITY

This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#439) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

Sina Arham, Co-Founder of Fridays Health, describes the success stories that come when we humanize weight management. He shares how living with obesity in our country feels like living as a second-class citizen, how metabolic health is about more than just prescriptions, and why Fridays blends coaching, community, and habit design in their approach. 

All that, plus the Flava of the Week about Samsung acquiring Xealth. Will the move help bridge the gap between wellness and medical care, and is it a signal that consumer companies are investing again in truly connected care? 

JOIN THE COMMUNITY 

This show is produced by the Healthcare Rap Community, where healthcare leaders and consumers come together to inspire change at the intersection of traditional sick care and consumer-based well care. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#438) 

See omnystudio.com/listener for privacy information.

(Originally airing in January and May 2023) This double episode is a compilation of two of the first interviews with Sam Seering, offering exclusive looks at Epic Cheers shortly after it was first announced.

We can all probably use a refresher of where Cheers fits in enabling consumer experiences!

JOIN THE COMMUNITY

This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#437) 

Join today for free: healthcarerapcommunity.com

See omnystudio.com/listener for privacy information.

Neel Bhargava, Partner at NB Group, shares why his firm is investing in fitness and consumer wellness and why their targets also include OnePeak Medical, hospice, and direct primary care. 

All that, plus the Flava of the Week about Woebot Health pivoting away from its direct-to-consumer mental health app. Why is Jared focusing on different lessons from the app’s shutdown, and how can we all pivot to build something better for the future? 

JOIN THE COMMUNITY

This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#436) 

 

See omnystudio.com/listener for privacy information.