Healthcare Rap

The 2023 Predictions Series continues with Paul Keckley, Managing Editor of the Keckley Report, and Chris Hemphill, Sr. Director of Commercial Intelligence at Woebot Health. Paul and Chris take us all across the landscape to discuss how they expect hospitals and health systems to respond to financial pressures and calls to become more consumer-centric. How can we be more courageous with tackling public policy, bias in healthcare data, and the mental health of our nation?

All that, plus the Flava of the Week about looking back and sharing gratitude. How do we break away from the day-to-day demands on our time to be grateful for how far we’ve come? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#246)

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The 2023 Predictions Series continues with health economist Jane Sarasohn-Kahn, and Amy Heymans, chief design officer for UnitedHealthcare. How are health systems, health plans, and disruptors addressing the calls to become more consumer-centric, and where should YOU be looking next? 

All that, plus the Flava of the Week about new data from Epic Research on how telehealth visits don’t require in-person visits. How can we use this data to support the creation of consumer-first products and services? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#245)

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Sara Vaezy from Providence and Barbara Casey from Pixel Health kick off the 2023 Predictions Series to share their perspectives on what's coming for consumer transformation. They share how both traditional providers and disruptors are addressing the calls to become more consumer-centric, and what it all means for the industry and those whom we’re serving. 

All that, plus the Flava of the Week about Almond, a startup that’s looking to modernize the OB/GYN experience. What does their membership-based model include, and can it improve access for this important aspect of healthcare? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#244)

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Ben Dillon guides us through Geonetric’s Consumer Health Survey and shares what the data says about consumers' preferences for engaging with providers. You’ll want to hear Ben’s takeaways from the research, what he would do as a marketing leader, and where he expects consumer transformation to be in the next 24 months. Spoiler alert: A lot of exciting thing are happening when it comes to digital consumer health, but they’re still happening at the bleeding edge and need to become more mainstream. 

All that, plus the Flava of the Week about a recent #HITsm tweet chat on the topic of whether healthcare has become a consumer industry. How do we engage with the various entities in our healthcare journeys, and what’s coming next when it comes to addressing consumers’ needs? 

Download Geonetric's Consumer Health Survey at: https://www.geonetric.com/healthcare-rap-22

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#243)

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Dr. Daniel Guerra, Chief Medical Information Officer at ChenMed, describes how technology enables ChenMed’s vision for transformative care. He gives a behind-the-scenes look at InTuneHealth, a tech-forward value based care model that focuses on helping older adults who are on the go to stay healthy. 

All that, plus the Flava of the Week about Best Buy’s Geek Squad taking its talents into the home to connect remote patient monitoring devices with hospitals. What might happen as retailers roll out new ways to bring customer service to the homes of patients? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#242)

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Jared goes behind the scenes with leaders from three organizations that recently launched podcasts to find out what they hope listeners will get out of tuning into their shows. First up is Sondra Brown, President and Founder of MDRG, which hosts the new show What Consumers Want. Second is Cathy Connolley, Founder and Chief Operating Officer at Doctivity Health, which hosts the show Actionable Insights. And third, we wrap up with none other than Mitch Holdwick, who hosts DeliverHealth’s podcast, Healthcare Simplified. 

All that, plus the Flava of the Week about the launch of Amazon Clinic. What does the initial digital experience look like, and is there anything the rest of us can learn about how they’re approaching their new direct to consumer offering? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#241)

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Tim Barry, CEO and Chair of VillageMD, goes behind the headlines of their $9 billion acquisition of Summit Health. Tim shares how the acquisition can accelerate VillageMD’s vision for improving the consumer experience and clinician experience. And he shares where their in-store partnership with Walgreens is headed going into 2023. 

All that, plus the Flava of the Week about Walgreen’s most recent retail roadmap. What might we learn from their last earnings call, and why do they refer to consumer-centric healthcare as their next growth engine? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#240)

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Justin Wartell walks us through Monigle’s newest Humanizing Brand Experience report. Their extensive research identifies personas in ways that healthcare leaders can use to design consumer-first experiences. 

All that, plus the Flava of the Week about Walmart Health’s announcement that they’re opening 16 clinics in Florida in 2023. Is their strategy coming off life support at the right time, and will this move revive their ambitions to set a new standard for consumer experience? 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#239)

See omnystudio.com/listener for privacy information.

Stericycle Communication Solutions' latest patient engagement research includes some surprises, such as the phone is not dead as the channel of choice after all. Matt Dickson and Sarah Bennight discuss this and other insights from the survey, hot off the press. Learn what consumers say about delayed care, multilingual access, activation, convenience, and more. 

All that, plus the Flava of the Week about Apple possibly offering health insurance. What could a consumer-first insurance plan look like, and is Apple the right player to offer it? 

Download Stericycle Communication Solutions' Patient Engagement Report here. 

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free. (#238)

See omnystudio.com/listener for privacy information.

Eric Steinberger is in the house to share his thoughts as a retail-inspired marketing leader. Eric is the Chief Marketing Officer for Atlantic Health System and the former CMO at Bed Bath & Beyond, so his retail experience is especially relevant as he shares how his team is organized, how they set priorities to meet consumers’ needs, and how they focus on access, affordability, and quality.

All that, plus the Flava of the Week about the launch of Instacart Health. What role can Instacart and other service technologies play as we look to re-center the business systems that serve as the foundation of healthcare? 

This show is produced by Shift Forward Health. (#237)

See omnystudio.com/listener for privacy information.