In this episode, we dive into the role of an operations manager and why it’s essential for short-term rental businesses looking to scale. Learn how having the right person in this position can free up your time, streamline systems, and keep your properties running smoothly.

Tools mentioned in this Episode: 

Hospitable 

Monday.com 

Turno 

OpenPhone

Shout out to our sponsor - Revedy,  @revedystr

Loved this Episode?

Check out all my services and info at www.withmarisa.co

Or hang out with me on Instagram: @marisa.grover

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In this episode, Christine Daza shares her journey from nurse practitioner to running East Coast Escape, a thriving family-owned short-term rental business. Discover how she balances leadership, systems, and family life while scaling her property management company.

Tools mentioned in this Episode: 

Slack

Monday.com 

HostBuddy AI 

Code: MARISA 

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Connect with Christine:

Find her on Instagram: @eastcoastescape_

Shout out to our sponsor - Revedy,  @revedystr

Loved this Episode?

Check out all my services and info at www.withmarisa.co

Or hang out with me on Instagram: @marisa.grover

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In this episode, I walk you through the essential tools and systems to simplify client onboarding for your short-term rental management business. From scheduling and invoicing to pricing and property care, discover how to create a seamless process that sets you and your clients up for success.

Tools mentioned in this Episode:

PriceLabs – Dynamic pricing automation for seasons, events, and demand.

Hospitable – PMS with smart lock integration and guest messaging.

Monday.com – Onboarding boards and checklists for consistent client tracking.

Calendly – Client scheduling with booking links to simplify onboarding calls.

QuickBooks – Invoicing, profit/loss tracking, and automated billing.

ClickUp – Alternative project management for onboarding workflows.

Notion – Flexible workspace for documentation and checklists.

Breezeway – Operations tool for guest messaging and housekeeping coordination.

Shout out to our sponsor - Revedy,  @revedystr

Loved this Episode?

Check out all my services and info at www.withmarisa.co

Or hang out with me on Instagram: @marisa.grover

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 Luke shares how he went from being a police officer to managing over 50 short-term rental units in just a few years. He reveals the funding strategies, systems, and mindset shifts that helped him scale quickly while keeping risk low.

Tools mentioned in this Episode: 

HostBuddy AI – For AI-powered guest messaging, seamless PMS integration, and proactive guest support.

Code: MARISA 

Get 100% off the first payment

Connect with Luke:

Find him on Instagram: @lukekolk, @kolkhomes

Find him on Facebook: Luke Kolk

Shout out to our sponsor - Revedy,  @revedystr

Loved this Episode?

Check out all my services and info at www.withmarisa.co

Or hang out with me on Instagram: @marisa.grover

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In this episode, I share how doing everything yourself is keeping you stuck—and the mindset shift you need to finally scale. Discover the four key systems that will help you run your short-term rental business with more ease and freedom

Tools mentioned in this Episode:

Notion – For building a central hub of systems, SOPs, and team documentation.

Monday.com – To keep operations, team tasks, and workflows organized in one place.

Loom – For recording step-by-step processes and handing off tasks with ease.

Shout out to our sponsor - Revedy,  @revedystr

Loved this Episode?
Check out all my services and info at www.withmarisa.co
Or hang out with me on Instagram: @marisa.grover

.

Spencer shares how he scaled his STR business and built boutique resorts after leaving pro sports—with no clients and no real estate experience.

Want to find an awesome VA like Spencer did?

Tools mentioned in this Episode:

Hospitable – For automated messaging, calendar sync, and smooth guest communication across platforms.

PriceLabs – For dynamic pricing, market-driven rate optimization, and maximizing nightly revenue.

Monday.com – For managing onboarding workflows, team tasks, and building custom systems that scale.

Connect with Spencer:
Find him on Instagram: @spencerrichey @sound_stays

Shout out to our sponsor - STR Bookclub  

Join the club! @thestrbookclub 

Loved this Episode?
Check out all my services and info at www.withmarisa.co
Or hang out with me on Instagram: @marisa.grover

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Chachi shares how he built trust and scaled Ready Rentals from nothing to a thriving business in just one year.

Tools mentioned in this Episode:

• Hospitable – For automated messaging, calendar sync, and smooth guest communication across platforms.
• Turno – For streamlined cleaning management, automated scheduling, and staying on top of turnovers.
• Slack – For cleaner team communication and centralized project collaboration.

Connect with Chachi:
Find him on Instagram: @the_realestate_chachi

Shout out to our sponsor - STR Bookclub  

Join the club! @thestrbookclub 

Loved this Episode?
Check out all my services and info at www.withmarisa.co
Or hang out with me on Instagram: @marisa.grover

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In this solo episode, I share the four key systems every short-term rental or property management business needs to grow, scale, and breathe easier.

Tools I mentioned in this episode:

• Relay Bank – For streamlined business banking and clean payout management.
• Monday.com – To keep operations, team tasks, and guest workflows organized.
• Turno – For automated cleaning scheduling and seamless cleaner coordination.
• Get Clearing – For crystal-clear STR accounting and financial tracking that actually makes sense.

Shout out to our sponsor - STR Bookclub  

Join the club! @thestrbookclub 

Loved this Episode?
Check out all my services and info at www.withmarisa.co
Or hang out with me on Instagram: @marisa.grover

.

Accounting can be one of the most confusing and overlooked parts of managing short-term rentals. In this episode, we sit down with STR bookkeeper Kim Wesselman, who shares how she transitioned from a traditional accounting role into this unique niche. Kim gives insight on the tools she uses, tips for keeping your books audit-ready, and how to streamline cleaner payouts.

Connect with Kim:
Find her on Instagram: @logiebear491

Shout out to our sponsor - STR Bookclub  

Join the club! @thestrbookclub 

Loved this Episode?
Check out all my services and info at www.withmarisa.co
Or hang out with me on Instagram: @marisa.grover

.

If you’ve been thinking about hiring a virtual assistant—or you’re on your second (or third) try and wondering why it’s not working—this episode is for you.

Shout out to our sponsor - STR Bookclub  

Join the club! @thestrbookclub 

Loved this Episode?
Check out all my services and info at www.withmarisa.co
Or hang out with me on Instagram: @marisa.grover

.