Born and raised in San Diego, Charles Snow held a variety of jobs early in life, including: paperboy, grocery store cashier, accounting clerk, chauffeur, and sports director at a private school; each of which taught him important lessons about how organizations worked and were managed. Chuck earned his PhD in Business Administration from the University of California, Berkeley, and spent his entire academic career as a professor and researcher at Penn State. While there, Chuck taught management subjects to MBA students and executives in more than 35 countries.

In this episode, we focus on the core essay that Chuck and co-editor Oystein D. Fjelstad wrote for their book, “Actor-Oriented Organizing,” which is part of Cambridge University’s Companions to Management series. In conversation, Chuck discusses three key qualities essential to flattening hierarchical bureaucracies so that teams of employees can respond to emerging customer needs with greater speed and spontaneity. First, there’s a great (often unmet) value in openness to change and transparency. The second is a “commons” area, a space where team members feel they’re on equal, shared ground. And third is having the resources – financial, digital, and political – to ensure their work leads to outcomes that are incorporated into the company’s operational bloodstream. Underlying the entire approach that Chuck advocates for is seeking to act for the common good of all, embodying the “mutual sympathy” style that made Adam Smith not the just the “Father of Modern Economics,” but also a leading promoter of empathy before the term rose to prominence today.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

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